Kandida Hart
North East
Summary
Dynamic retail manager with a proven track record at Dollar General, excelling in inventory control and customer engagement strategies. Adept at training and mentoring staff, I successfully enhanced team performance and satisfaction levels, driving operational efficiency and compliance. Recognized for strategic vendor negotiations that improved product availability and reduced costs. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
16
16
years of professional experience
Work History
Manager
Dollar General Store
North East
02.2023 - 03.2025
- Supervised daily store operations and staff performance at Dollar General.
- Managed inventory levels and restocked shelves to ensure product availability.
- Trained new employees on store policies and customer service standards.
- Conducted regular audits to maintain compliance with company procedures.
- Assisted in developing promotional displays to enhance merchandise visibility.
- Resolved customer inquiries and complaints to improve satisfaction levels.
- Implemented safety protocols to promote a secure shopping environment.
- Coordinated schedules and shifts for team members to optimize coverage.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance reviews for team members.
- Developed and implemented strategic plans to achieve company objectives.
- Ensured compliance with industry regulations and company policies.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Streamlined communication channels, improving information flow and decision-making speed.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Bartender Server
Harvest Pub and Restaurant
North East
05.2019 - 11.2022
- Prepared and served a variety of cocktails and beverages to patrons.
- Maintained cleanliness and organization of the bar area during shifts.
- Assisted customers in selecting drinks based on preferences and menu items.
- Processed cash and credit transactions accurately at the bar register.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Managed inventory levels by tracking supplies and reporting shortages.
- Engaged with customers to create a welcoming atmosphere at the bar.
- Followed health and safety regulations in food handling and alcohol service.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Provided excellent customer service in a busy dining environment.
- Memorized menu items and daily specials to assist guests effectively.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Handled guest inquiries and resolved issues promptly and professionally.
- Assisted in training new servers on restaurant procedures and policies.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Delivered food orders promptly and courteously.
Assistant Store Manager
Turkey Hill Minit Markets
Nesquehoning
08.2009 - 10.2017
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on customer service standards and store procedures.
- Oversaw inventory management and restocking of merchandise on the sales floor.
- Ensured compliance with health and safety regulations during store hours.
- Facilitated communication between team members and upper management effectively.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Monitored cash handling procedures for accuracy during transactions.
- Supported promotional activities by organizing displays and signage strategically.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Organized weekly meetings with department heads to review progress on key objectives.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Implemented campaigns and promotions to help with developing goods and services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Education
High School Diploma -
Ripley Central School
Ripley, NY06-1993
Some College (No Degree) - Business Administration and Management
Lincoln Tech
Allentown, PASkills
- Inventory control
- Collaborative team management
- Strategic vendor negotiation skills
- Employee training
- Regulatory compliance auditing
- Customer engagement strategies
- Time management
- Conflict resolution
- Effective communication
- Staff management
- Product management
- Documentation and reporting
- Shift scheduling
- Budget control
- Customer service
- Financial records oversight
- Expense tracking
- Revenue management
- Sales management
- Performance management
- Verbal and written communication
- Operations management
- Clear communication
- Cross-functional teamwork
- Goal setting
- Decision-making
- Safety procedures
- Customer relationship management (CRM)
- Staff development
- Key performance indicators
- Recruiting and interviewing
- Staff training and development
- Data analysis
- Project management
- Disciplinary techniques
- Vendor management
- Regulatory compliance
- Policy implementation
- Financial management
- Complex Problem-solving
- Task delegation
- Project planning
- Performance evaluations
- Work prioritization
- Expectation setting
- Sales techniques
- Business administration
- Policy and procedure development
- Emergency response
- Schedule preparation
- Lead generation
- Employee coaching and mentoring
Affiliations
- Use my inventory skills at home to keep my home life and work life running efficiently.
- Enjoy reading various things to keep my mind sharp with knowledge.
Timeline
Manager
Dollar General Store
02.2023 - 03.2025
Bartender Server
Harvest Pub and Restaurant
05.2019 - 11.2022
Assistant Store Manager
Turkey Hill Minit Markets
08.2009 - 10.2017
High School Diploma -
Ripley Central School
Some College (No Degree) - Business Administration and Management
Lincoln Tech