Kanghui Lee
Bensalem,PA
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons. Adaptable and quick-learning professional with a proven ability to integrate into new work environments efficiently. Skilled at building strong relationships with colleagues and customers to enhance teamwork and overall workplace culture.
Overview
6
6
years of professional experience
Work History
Server
Toppot
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Barista
Starbucks
05.2023 - 10.2024
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Follow Starbucks’ recipes and presentation standards to ensure consistency.
Barista
Target
06.2022 - 05.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Take customer orders and accurately prepare beverages, including coffee, espresso, tea, and specialty drinks.
- Restock inventory and supplies as needed.
- Built relationships with customers to encourage repeat business.
Front of House Employee
Slim Chicken
10.2021 - 02.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
Back of the House
Panda Express
12.2020 - 08.2021
- Verified prepared food met all standards for quality and quantity before serving to customers
- Made cho mien and fried rice, along with cleaning the dishes and making sure the back was clean
Lifeguard
FOX Pools
06.2019 - 09.2020
- Monitored the safety of all guests in and around the swimming pool
- Checked pool and surrounding areas for hazardous conditions
- Completed basic maintenance and repairs to keep pools functioning properly
- Entered water immediately to pull struggling swimmers to safety
- Inspected pool during shift and skimmed toys and trash that could clog pool pump
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons
Education
Associate Degree in Nursing - Nursing
Bucks County Community College
Newtown, PA05-2027
High School Diploma -
Bensalem High School
Bensalem, PA06.2021
Skills
- Guest engagement
- Exceptional customer service
- High volume dining
- Memory retention
- Relationship management
- Team collaboration
Hobbies and Interests
I have a passion for fashion and photography, enjoy spending time outdoors, making plans with friends and family, and exploring new cuisines and traveling to new places.
Languages
Korean
Timeline
Server
Toppot
10.2024 - Current
Barista
Starbucks
05.2023 - 10.2024
Barista
Target
06.2022 - 05.2023
Front of House Employee
Slim Chicken
10.2021 - 02.2022
Back of the House
Panda Express
12.2020 - 08.2021
Lifeguard
FOX Pools
06.2019 - 09.2020
Associate Degree in Nursing - Nursing
Bucks County Community College
High School Diploma -
Bensalem High School
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