Kara Battle
Pittsburgh
Summary
Dynamic Specialty Claims Analyst with Edfinancial Services, able to manage high-volume caseloads while ensuring accuracy and confidentiality. Proven problem-solver with strong attention to detail and exceptional interpersonal skills, consistently enhancing customer satisfaction and achieving performance metrics. Committed to ongoing professional development and effective teamwork in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Specialty Claims Analyst
Edfinancial Services
06.2023 - Current
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting the claims process.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Maintained claims for Bankruptcy, School Closure, and Borrower Defense to Repayment.
Customer Service Representative II
Edfinancial Services
10.2022 - Current
- Handled inbound and outbound calls, as well at chat services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation.
Customer Service Representative
PHEAA
12.2021 - 09.2022
- Specialized in PSLF calls and application review.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Maintained detailed records of customer interactions.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Certified Nursing Assistant
Charles Morris Nursing and Rehabilitation Center
10.2013 - 01.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
Education
Associate of General Studies - Liberal Arts And Sciences
Community College of Allegheny County
Pittsburgh, PA05-2021
Skills
- Interpersonal and written communication
- MS office
- Computer skills
- Active listening
- Relationship building
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
Accomplishments
Currently in the Leadership Development Program with the completion of Blaze Program. Expected to graduate September, 2025.
Timeline
Specialty Claims Analyst
Edfinancial Services
06.2023 - Current
Customer Service Representative II
Edfinancial Services
10.2022 - Current
Customer Service Representative
PHEAA
12.2021 - 09.2022
Certified Nursing Assistant
Charles Morris Nursing and Rehabilitation Center
10.2013 - 01.2022
Associate of General Studies - Liberal Arts And Sciences
Community College of Allegheny County
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