Kara Garver
Claysburg
Summary
Detail-oriented professional with strong appointment scheduling and client communication skills. Proven ability to manage time effectively and ensure seamless appointment flow.
Overview
16
16
years of professional experience
Work History
Appointment Coordinator
The Homestead Group
Marriottsville
01.2006 - 01.2010
- Scheduled appointments for clients efficiently and accurately.
- Coordinated with team members to ensure smooth appointment flow.
- Communicated appointment details clearly with clients and staff members.
- Confirmed with customers about appointments and rescheduled missed appointments.
- Responded promptly to any changes or cancellations of existing appointments.
Insurance Customer Service Representative
Carlin and Associates Insurance
Altoona
05.1994 - 09.2002
- Assisted customers with policy inquiries and claims processing.
- Provided clear explanations of coverage options and policy details.
- Resolved customer complaints and issues with professionalism and empathy.
- Conducted follow-up calls to ensure customer satisfaction with services.
- Provided quotes on various types of insurance policies.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
- Processed new policy applications and updated existing policy documents.
Education
High School Diploma - Business Education
Altoona Area High School
Altoona, PA06-1992
Skills
- Appointment scheduling
- Client communication
- Conflict resolution
- Time management
- Customer relationship management
- Customer follow-up
- Detail orientation
- Outbound calling
- Appointment confirmation
- Appointment setting
- Strong organization
- Excellent phone etiquette
- Scheduling expertise
Timeline
Appointment Coordinator
The Homestead Group
01.2006 - 01.2010
Insurance Customer Service Representative
Carlin and Associates Insurance
05.1994 - 09.2002
High School Diploma - Business Education
Altoona Area High School