Kara Lehr
Erie
Summary
Service-oriented front office coordinator trained in reception, leadership and successful at proactive multitasking. Knowledgeable about office procedures and multi-line phone systems with a commitment to individualized client services. Eager to bring passion and ambition to a position.
Overview
19
19
years of professional experience
Work History
Front Office Coordinator
Children's Community Pediatrics
Erie
06.2014 - Current
- Coordinated patient scheduling and appointment management for pediatric care services.
- Assisted families with insurance verification and billing inquiries effectively.
- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
Patient Service Representative
Regional Cancer Center
Erie
06.2012 - 06.2014
- Managed patient scheduling and appointments for oncology treatments.
- Assisted patients with insurance verification and financial inquiries.
- Provided compassionate support to patients and families during visits.
Telemarketer
West Telemarketing
Erie
06.2006 - 06.2012
- Conducted outbound calls to promote services and products to potential customers.
- Managed customer inquiries and provided accurate information regarding offerings.
- Utilized CRM software to track interactions and update customer profiles.
Education
Associate Medical Office Assistant Degree - Medical Office Assistant
Great Lakes Institute
Erie, PA06-2012
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Customer relationship management
- Patient support
- Office administration
- Data entry accuracy
- Effective communication
- Team collaboration
- Time management
- Attention to detail
- Patient relations
- Meeting scheduling
- Call routing
- Appointment confirmation
- Office supplies ordering
Timeline
Front Office Coordinator
Children's Community Pediatrics
06.2014 - Current
Patient Service Representative
Regional Cancer Center
06.2012 - 06.2014
Telemarketer
West Telemarketing
06.2006 - 06.2012
Associate Medical Office Assistant Degree - Medical Office Assistant
Great Lakes Institute