Karen Basora
Allentown
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Retention Specialist
Global Life Insurance
12.2022 - 02.2024
- Built close relationships with customers maintaining a positive, empathetic, and professional attitude toward customers at all times
- Acknowledged and resolved customer complaints.
- Assisted providers with claim status and explanation of benefits.
- Identified issues, analyzed information and provided solutions to problems.
Sales Representative
Lancôme Cosmetics
11.2019 - 10.2022
- Greeted customers as customers entered Lancome.
- Identified what product matched client's needs.
- Ensured all client's questions were answered.
- Assisted clients in wrapping up purchases.
- Informed clients of possible financing options.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Starbucks Barista/Cashier
Starbucks
08.2017 - 05.2019
- Listened to customer's desires and needs to recommend optimal products
- Prepared and served hot & cold beverages such as coffee, tea & blended coffees.
- Greeted and served an average of 300+ customers daily, providing prompt, personalized, and friendly service in a fast-paced environment.
- Promoted additional items with beverages, increasing store sales.
Education
Associate of Science - Psychology
Lehigh Carbon Community Colleg
Allentown, PA06.2025
Skills
- Spanish Fluency
- Empathetic
- Data Entry
- Active Listener
- Computer Skills
- Analytical Thinking
Assessments
- Call center customer service, Proficient - 10/01/22
- Data entry: Attention to detail - Proficient, 12/01/23
- Administrative assistant/receptionist - Proficient
- Sales skills, Proficient - 02/01/21
Languages
Spanish
Native or Bilingual
Timeline
Customer Retention Specialist
Global Life Insurance
12.2022 - 02.2024
Sales Representative
Lancôme Cosmetics
11.2019 - 10.2022
Starbucks Barista/Cashier
Starbucks
08.2017 - 05.2019
Associate of Science - Psychology
Lehigh Carbon Community Colleg
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