Karen Carney
Upper St Clair
Summary
Experienced in training and educational development programs for multiple audiences. Excellent computer, research, and communication skills.
Overview
28
28
years of professional experience
Work History
Senior Corporate Trainer and Customer Experience
Duke Energy
Charlotte, NC
01.2011 - 05.2025
- Assessed training needs and implemented programs to foster employee development and enhance overall performance.
- Facilitated workshops and seminars to promote safety awareness and compliance across the organization.
- Designed evaluation tools to assess training effectiveness and identify areas for improvement.
- Developed training programs for junior trainers, promoting skill enhancement and professional advancement within the team.
Training Manager
City of Charlotte: Charlotte Water
Shallotte, NC
01.1997 - 01.2011
- Developed and implemented training programs to enhance employee performance and engagement.
- Facilitated needs assessments aimed at identifying skill gaps and determining training requirements for departmental improvement.
- Facilitated workshops and seminars, fostering a collaborative learning environment among team members.
- Conducted thorough analysis of training effectiveness using feedback tools, resulting in improved content delivery and participant satisfaction.
Education
Ph.D. - Education: Middle School Curriculum & Instruction
UNC Charlotte
Charlotte, NC05-2013
Master of Arts - English
UNC- Charlotte
Charlotte, NCBachelor of Science - Journalism
Ohio University
Athens, OHSkills
- PhD in Curriculum and Instruction Middle Schools
- Excellent Communication Skills
- Computer Proficiency
- Customer Service Training Experience
Timeline
Senior Corporate Trainer and Customer Experience
Duke Energy
01.2011 - 05.2025
Training Manager
City of Charlotte: Charlotte Water
01.1997 - 01.2011
Ph.D. - Education: Middle School Curriculum & Instruction
UNC Charlotte
Master of Arts - English
UNC- Charlotte
Bachelor of Science - Journalism
Ohio University