Karen Crafton
Lancaster,PA
Summary
Catering Supervisor with a proven track record at Cracked Pepper Catering, excelling in staff management and customer service. Enhanced team productivity through strategic planning and effective training, achieving an increase in client satisfaction. Skilled in inventory control, team building, management, scheduling, coordinating and conflict resolution, fostering a collaborative and efficient work environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Caterering Supervisor
Cracked Pepper Catering
Lancaster, PA
08.2021 - Current
- Supervised staff during large-scale events, ensuring timely execution of service tasks.
- Coordinated logistics for catering operations, optimizing workflow and resource allocation.
- Trained new employees on food safety standards and operational procedures.
- Developed schedules to maximize team efficiency and meet client demands.
- Resolved customer inquiries and concerns, enhancing overall client satisfaction.
- Implemented inventory management practices to reduce waste and improve cost efficiency.
- Monitored food preparation processes to ensure compliance with health regulations.
- Conducted performance evaluations, providing constructive feedback for staff improvement.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Bar Manager/ Server
Blue Pacific Sushi & Grille
Lancaster, PA
01.1998 - 03.2023
- Oversaw daily bar operations, ensuring high standards of service and product quality.
- Developed innovative cocktail menus to enhance customer experience and drive sales.
- Trained and mentored staff on mixology techniques and customer service excellence.
- Managed inventory control, optimizing stock levels to reduce waste and improve cost efficiency.
- Established relationships with suppliers to negotiate favorable terms and secure premium products.
- Ensured compliance with health regulations, maintaining a safe and clean bar environment for patrons and staff.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Trained and mentored new servers on menu knowledge and service protocols.
- Developed strong relationships with regular customers, fostering loyalty and community engagement.
- Assisted in inventory management, ensuring proper stock levels for smooth operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server Supervisor
Max’s Eatery
Lancaster, PA
07.2018 - 08.2021
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on best practices for efficient food and beverage service.
- Developed and implemented workflow improvements to enhance service speed and accuracy.
- Managed inventory control processes to maintain optimal stock levels and reduce waste.
- Collaborated with kitchen staff to ensure timely meal preparation and presentation standards.
- Resolved customer complaints effectively, improving overall dining experience and loyalty.
- Monitored compliance with health and safety regulations, ensuring a safe dining environment.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Improved communication among staff members through regular team meetings and open discussion forums.
- Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Decreased wait times for customers by implementing a streamlined seating system during peak hours.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised food presentation and plating to enhance visual appeal.
- Planned and executed promotions and special events in close collaboration with management.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Server
Luca on James St
Lancaster, PA
07.2016 - 01.2018
- Assisted servers with order delivery, ensuring timely and accurate service to guests.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Supported inventory management by restocking supplies and monitoring stock levels.
- Collaborated with kitchen staff to facilitate efficient food preparation and service flow.
- Trained new staff on restaurant protocols and customer service standards.
- Coordinated with management to address customer complaints effectively and promptly.
- Developed strong relationships with regular customers, contributing to repeat business success.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Assisted with dining room set up prior to and after service period.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Maintained a high level of knowledge about current food safety regulations and applied this expertise in daily tasks to ensure safe dining experiences for all patrons.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
- Contributed to team meetings with suggestions for service improvements.
- Promoted menu items and specials to guests, contributing to increased sales of featured dishes.
- Enhanced dining experience by ensuring timely setup and cleanliness of tables.
- Ensured seamless dining experiences, swiftly addressing and rectifying any guest concerns or complaints.
- Enhanced operational efficiency, conducting regular inventory checks of dining essentials and notifying management of low supplies.
- Fostered positive dining environment, engaging with guests to ensure satisfaction with meals and service.
- Maintained cleanliness and order in dining area, setting high standard for guest experience.
- Improved customer satisfaction with quick and attentive response to inquiries and needs.
- Maintained hygienic dining area, promptly cleaning tables and chairs after guest departures.
- Improved table turnover rates, working diligently to prepare tables for new guests during peak hours.
- Optimized restaurant flow on busy nights, effectively coordinating with hosts and servers for smooth seating and service.
- Streamlined service efficiency, assisting servers with food delivery and urgent customer requests.
- Supported kitchen staff by expediting food orders to dining area, ensuring hot and fresh service.
- Facilitated team-oriented environment, assisting in training new server assistants on job duties and restaurant protocols.
- Promoted welcoming atmosphere, greeting guests upon arrival and assisting with seating arrangements.
- Increased service speed, preparing tables with all necessary utensils and condiments before guest arrival.
- Assisted with bussing tables and cleaning up spills.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Established rapport with customers by providing friendly and attentive service.
- Engaged in suggestive selling and other sales techniques.
Bartender/ Server
Checkers Bistro
Lancaster, PA
08.2011 - 07.2016
- Crafted custom cocktails and beverages to enhance guest satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Trained new staff on drink preparation and customer service best practices.
- Managed inventory levels, tracking supplies to minimize waste and ensure availability.
- Developed relationships with regular customers, enhancing loyalty through personalized service.
- Implemented efficient workflow processes to improve order turnaround times during peak hours.
- Resolved customer complaints promptly, improving overall dining experience and retention rates.
- Collaborated with kitchen staff to create seasonal drink menus aligned with culinary offerings.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Provided exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely order delivery.
- Trained new servers on menu items and customer interaction protocols.
- Managed multiple tables efficiently, maintaining a positive guest experience.
- Implemented suggestions for improving workflow and service speed.
- Resolved guest complaints promptly, enhancing overall satisfaction levels.
- Monitored table settings and cleanliness to uphold restaurant standards.
- Assisted in inventory management by tracking stock levels and supplies.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Streamlined order-taking process to minimize wait times for diners.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Managed inventory of dining supplies to prevent shortages during service.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender/ Server/ Sushi Chef
Marion Court Room
Lancaster, PA
04.2005 - 01.2008
- Crafted unique cocktails and beverages to enhance customer experience.
- Provided exceptional customer service, ensuring timely order delivery and satisfaction.
- Maintained cleanliness and organization of bar area to facilitate efficient operations.
- Trained new staff on beverage preparation standards and customer interaction techniques.
- Managed inventory levels, ordering supplies to minimize shortages and waste.
- Developed seasonal drink menus based on trends and customer preferences.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions.
- Implemented quality control measures for beverage consistency and presentation standards.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Completed requisitions to maintain required stock par levels.
- Built relationships with vendors to manage orders and negotiate costs.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments to optimize seating and minimize wait times.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge and service protocols.
- Assisted in developing daily specials based on seasonal ingredients and customer preferences.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed payments efficiently, ensuring accuracy in cash handling and transactions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Mastered traditional sushi preparation techniques and maintained high-quality standards.
- Developed innovative menu items that enhanced dining experience and customer satisfaction.
- Trained and mentored junior chefs in sushi-making skills and kitchen best practices.
- Streamlined food preparation processes to improve kitchen efficiency and reduce waste.
- Ensured compliance with health regulations, maintaining cleanliness and safety in the kitchen environment.
- Collaborated with management to design seasonal menus, reflecting culinary trends and customer preferences.
- Managed inventory levels of ingredients, minimizing shortages while ensuring freshness of products.
- Provided exceptional customer service, addressing special requests and enhancing guest engagement during service.
- Prepared high-quality seafood, rice and ingredients for sushi.
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Maintained well-organized mise en place to keep work consistent.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Enhanced customer satisfaction by crafting visually appealing and delicious sushi rolls with precision and attention to detail.
- Managed inventory effectively, reducing waste while ensuring the consistent availability of necessary ingredients for daily operations.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Supported front-of-house staff during busy periods by efficiently executing orders according to guest specifications.
- Placed orders to restock items before supplies ran out.
- Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
- Collaborated with management to create seasonal menu options based on market availability and emerging culinary trends.
- Supported restaurant growth by developing innovative new sushi roll recipes that garnered positive reviews from patrons.
- Maintained high-quality standards for ingredients by sourcing fresh, sustainable seafood from local suppliers.
- Demonstrated versatility in the kitchen by preparing various Japanese cuisine dishes beyond sushi, such as sashimi, ramen, and tempura.
- Streamlined kitchen operations through the implementation of effective time management and organizational strategies.
- Participated in staff meetings proactively contributing ideas for continuous improvement of both service quality and overall atmosphere.
- Ensured a memorable dining experience for guests through anticipating needs, providing recommendations, and addressing any concerns with professionalism.
- Elevated guest experience, providing engaging explanations of dishes and their cultural significance.
- Crafted seasonal menus to capitalize on fresh ingredients, boosting guest interest and repeat business.
- Streamlined kitchen operations with efficient mise en place, reducing meal preparation times.
- Pioneered sustainability initiative, sourcing ingredients from local and responsible suppliers.
- Achieved high levels of customer loyalty, with many patrons returning for personalized service and culinary consistency.
- Elevated restaurant reputation with introduction of signature sushi rolls.
- Adapted quickly to shifting business needs during peak times, ensuring smooth kitchen operations.
- Ensured seamless back-of-house operations, coordinating with front-of-house team for timely service.
- Implemented waste reduction strategies, significantly lowering food costs without compromising quality.
- Maintained high standards of food safety and hygiene, leading to consistently high health inspection scores.
- Enhanced dining experience by meticulously preparing traditional and innovative sushi dishes.
- Negotiated with suppliers for premium quality fish and seafood, ensuring top-notch dish presentation and taste.
- Increased customer satisfaction, attentively accommodating dietary restrictions and preferences.
- Mastered traditional Japanese techniques and fused them with local flavors, creating unique dining experience.
- Monitored food production to verify quality and consistency.
- Coordinated with team members to prepare orders on time.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Utilized culinary techniques to create visually appealing dishes.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Disciplined and dedicated to meeting high-quality standards.
- Evaluated food products to verify freshness and quality.
- Set up and broke down kitchen for service.
- Implemented food cost and waste reduction initiatives to save money.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Assisted with menu development and planning.
- Developed close relationships with suppliers to source best ingredients.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Streamlined order-taking process to minimize wait times for diners.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Managed inventory of dining supplies to prevent shortages during service.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma - Culinary Arts
Mt. Joy Vo-Tech
Lancaster, PA06.1996
High School Diploma -
Hempfield High School
Lancaster, PA06.1996
Skills
- Training and Mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Employee motivation
Decision-making
Complex Problem-solving
Strategic planning
Inventory control
Staff development
Staff discipline
Analytical thinking
Team building
Processes and procedures
Operations management
Process improvement
Process monitoring and improvement
Project management
Relationship building
Schedule development
Policy enforcement
Project planning
Public speaking
Priority management
Conflict resolution
Inventory oversight
Expectation setting
Negotiation
Software experience
Business administration
Financial management
Waste reduction
Business development
Data analytics
Industrial hygiene
Safety protocols
Coaching and mentoring
Policy and procedure development
Payroll processing
Task delegation
Quality control
Documentation and reporting
Workflow management
Employee development
Risk management
Performance management
Budget management
Human resources management
Staff education
Teamwork and collaboration
Department organization
Problem-solving
Multitasking Abilities
Time management
Computer skills
Excellent communication
Effective communication
Adaptability and flexibility
Organizational skills
Problem resolution
Customer relations
Active listening
Interpersonal skills
Professionalism
Reliability
Adaptability
Self motivation
Task prioritization
Idea development and brainstorming
Interpersonal communication
Problem-solving aptitude
Team collaboration
Professional demeanor
Time management abilities
Continuous improvement
Problem-solving abilities
Goal setting
Positive attitude
Teamwork
Team leadership
Professional and courteous
Work Planning and Prioritization
Scheduling and coordinating
Managing operations and efficiency
Customer relationship management
Hiring and training
Good judgment
Recruitment and hiring
Training and development
Certification
RAMP certification
Timeline
Caterering Supervisor
Cracked Pepper Catering
08.2021 - Current
Server Supervisor
Max’s Eatery
07.2018 - 08.2021
Server
Luca on James St
07.2016 - 01.2018
Bartender/ Server
Checkers Bistro
08.2011 - 07.2016
Bartender/ Server/ Sushi Chef
Marion Court Room
04.2005 - 01.2008
Bar Manager/ Server
Blue Pacific Sushi & Grille
01.1998 - 03.2023
High School Diploma - Culinary Arts
Mt. Joy Vo-Tech
High School Diploma -
Hempfield High School