Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Culm

Johnstown

Summary

Proactive front office manager with proven success in delivering outstanding customer service and streamlining front desk operations. Expertise in project coordination and accounts receivable management contributes to organizational efficiency and effectiveness. Committed to implementing operational strategies that enhance overall performance.

Overview

14
14
years of professional experience

Work History

Office Manager

AMC Global Technologies
Wellington
01.1998 - 01.2012
  • Managed daily office operations and ensured a productive work environment.
  • Delivered administrative support to senior management, facilitating efficient workflow.
  • Managed inventory and ensured optimal office supply levels to support daily operations.
  • Implemented filing systems to organize documents and improve accessibility.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Monitored invoices and payments to ensure accuracy in accounts receivable and payable.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

Front Office Manager

Art in Stone
Largo
01.2007 - 01.2009
  • Managed daily operations of the front office, including greeting guests, answering phone calls, and responding to emails.
  • Directed Front Office team operations to enhance customer service delivery.
  • Monitored front desk operations to identify improvement areas, leading to enhanced guest satisfaction.
  • Developed and implemented standard operating procedures to enhance front office efficiency and service quality.
  • Established strong relationships with corporate clients, resulting in increased repeat business opportunities.
  • Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.

Education

Some College (No Degree) - Architectural Design And Construction Engineering

Saint Petersburg College
Largo, FL

Skills

  • Office management
  • Inventory control
  • Accounts receivable
  • Customer service
  • Project management

Timeline

Front Office Manager

Art in Stone
01.2007 - 01.2009

Office Manager

AMC Global Technologies
01.1998 - 01.2012

Some College (No Degree) - Architectural Design And Construction Engineering

Saint Petersburg College
Karen Culm