Karen Devito
Aston Mills
Summary
Dynamic Patient Access Representative with extensive experience at Crozer Chester Medical Center, excelling in patient registration and insurance verification. Proven ability to enhance patient flow and satisfaction while ensuring HIPAA compliance. Skilled in EMR systems and committed to delivering exceptional customer service in fast-paced environments.
Overview
45
45
years of professional experience
Work History
Patient Access Representative
Med-Metrix
Parsippany
04.2023 - Current
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified insurance coverage for services provided by the facility.
- Managed incoming faxes related to patient registration processes.
- Answered phones promptly in a professional manner.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Assisted with scheduling outpatient appointments.
- Actively participated in team meetings and training sessions.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Collaborated with clinical and administrative staff to meet patient needs.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Created new patient accounts in EMR system as needed.
Patient Access Representative
Crozer Chester Medical Center
Upland
12.1979 - 04.2023
- Created new patient accounts in EMR system as needed.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Managed incoming faxes related to patient registration processes.
- Provided assistance to internal departments when needed.
- Answered phones promptly in a professional manner.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Assisted with scheduling outpatient appointments.
- Actively participated in team meetings and training sessions.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Greeted patients and visitors in a courteous and professional manner.
- Remotely performed preregistration duties during COVID lockdown.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Notre Dame High School
Moylan, Pa05-1979
Receptionist
Marple Vocational Technical School
Marple Newtown, Pa05-1979
Skills
- Patient registration
- Insurance verification using Navinet, One Source, PEAR, Availity, Promise, etc
- EMR systems
- HIPAA compliance
- Patient scheduling
- Customer service
Timeline
Patient Access Representative
Med-Metrix
04.2023 - Current
Patient Access Representative
Crozer Chester Medical Center
12.1979 - 04.2023
High School Diploma -
Notre Dame High School
Receptionist
Marple Vocational Technical School
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