Karen Hamilton
Pittsburgh
Summary
Dynamic Assistant Manager with a proven track record at Blufox Mobile, excelling in team leadership and customer service. Recognized for boosting employee morale and driving sales growth through effective training and conflict resolution. Skilled in retail operations management, fostering a collaborative environment that enhances customer satisfaction and team performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Blufox Mobile
Pittsburgh, PA
03.2024 - Current
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Arch Telecom
Pittsburgh, PA
08.2019 - 03.2024
- Collaborated with team members on project planning, fostering effective communication and teamwork.
- Implemented standard operating procedures, contributing to consistency and quality in service delivery.
- Monitored equipment functionality, ensuring adherence to safety standards and operational efficiency.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Manager
Imobile
Pittsburgh
08.2016 - 03.2017
- Assisted in daily operations, providing support to team members and ensuring smooth workflow.
- Coordinated scheduling for staff, enhancing time management and resource allocation.
- Conducted inventory checks, maintaining accurate stock levels and facilitating timely replenishment.
- Supported customer inquiries, delivering exceptional service to enhance satisfaction and loyalty.
- Participated in training sessions, gaining knowledge of operational processes and best practices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
Certificate in Business Programming - Computer Programming
Triangle Tech
Pittsburgh, PA06.1981
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Conflict resolution
- Retail operations
- Customer rapport
- Retail operations management
- Orientation and training
Accomplishments
Presidents Club award 2016.
Timeline
Assistant Manager
Blufox Mobile
03.2024 - Current
Assistant Manager
Arch Telecom
08.2019 - 03.2024
Assistant Manager
Imobile
08.2016 - 03.2017
Certificate in Business Programming - Computer Programming
Triangle Tech