Karen James
Everett
Summary
Dynamic administrative professional with a proven track record at Mayville Engineering Company, excelling in customer service and office administration. Skilled in data entry and maintaining confidentiality, I foster strong relationships while ensuring accurate invoicing and effective communication. Committed to enhancing operational efficiency and delivering exceptional support in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Mayville Engineering Company
02.2014 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Worked with AR out in Ohio branch to make sure all issues with billing were taken care of at by month's end.
- Company invoicing daily and end of month invoicing.
- Responsible for all attendance and employee write ups for our point system.
- Helped with other departments when needed.
- Ordered and took care of breakfast and lunch for Corporate when they visited. Set up hotel accommodations also.
Insurance Customer Service Representative
Allstate
02.2012 - 01.2014
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Assistant Manager
SAC Shop
08.2007 - 07.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Altoona Area High School
06-1982
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
Mayville Engineering Company
02.2014 - Current
Insurance Customer Service Representative
Allstate
02.2012 - 01.2014
Assistant Manager
SAC Shop
08.2007 - 07.2009
High School Diploma -
Altoona Area High School
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