Karen Nines
Kennett Square
Summary
Results-driven Support Specialist with hands-on technical, administrative, and user support experience. Proven strength in tier 1/2 troubleshooting, hardware/software diagnostics, system administration support, and user training. CompTIA A+ and Google IT Support certified, with strong active listening, customer service, and communication skills for non-technical users.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Elementary Academic Advisor
PALCS
West Chester, PA
01.2022 - Current
- Organized, formatted, and analyzed key educational data to track student progress and support personalized academic interventions.
- Serve as primary point of contact for new families in the Elementary Division and help students and families navigate school systems and resolve issues.
- Collaborated with school faculty to monitor student development and academic success.
Paraprofessional, Special Education
UCF School District
Kennett Square, PA
08.2019 - 01.2022
- Supported teachers in delivering instruction, managing classroom dynamics, scheduling meetings, monitoring student progress, and utilizing technology effectively.
- Coordinated and prioritized tasks to ensure timely and efficient completion of assignments.
- Facilitated team-building activities to strengthen collaboration and enhance relationships among team members.
Operations Director / Admin Asst.
Project 938 & Willowdale Chapel
West Chester, PA
01.2009 - 01.2020
- Streamlined systems and processes to increase efficiency and overall business operations, including technology purchases and support.
- Executed business and technical operations with expert proficiency, resolving challenges effectively.
- Developed and managed organization's online presence across social media and live-streaming events, enhancing engagement.
Technology Support Specialist
Chester County Intermediate Unit
Downingtown, PA
01.2002 - 01.2009
- Assisted users by diagnosing, troubleshooting, and resolving support tickets in person and via remote technology.
- Provided technical training to students, faculty, and administration in the use of computers, tablets, software, peripherals, printers and networks.
- Received consistent praise for effective communication with technical and nontechnical users, enhancing user satisfaction.
- Demonstrated excellent problem-solving skills and patience, successfully resolving issues for frustrated users.
Education
B.S. - Interdisciplinary Studies, Business and Psychology
Liberty University
Lynchburg, VA01.2014
A.A.S. - Computer Technology
Delaware County Community College
Media, PA01.2003
Skills
- Customer service expert
- Oral and written communication
- Team collaboration
- Effective time management
- Adapts under pressure
- Leadership
- Software proficiency
- Fast learner
Certification
- Microsoft Certified Professional - 2004
- Google IT Support - 9/2020
- CompTIA A+ - 1/2022
- CompTIA Project+ - 3/2022
Timeline
Elementary Academic Advisor
PALCS
01.2022 - Current
Paraprofessional, Special Education
UCF School District
08.2019 - 01.2022
Operations Director / Admin Asst.
Project 938 & Willowdale Chapel
01.2009 - 01.2020
Technology Support Specialist
Chester County Intermediate Unit
01.2002 - 01.2009
A.A.S. - Computer Technology
Delaware County Community College
B.S. - Interdisciplinary Studies, Business and Psychology
Liberty University