Karen Sanders
Stroudsburg
Summary
Dynamic billing supervisor with over 20 years of experience in hospital-based chart management and administrative support. Currently leads a team of 16 billing coordinators across various Emergency Room and Hospitalist contracts, ensuring compliance, efficiency, and accuracy in high-volume workflows. Recognized for fostering strong interdepartmental relationships and executing process improvements that enhance productivity. Committed to leveraging leadership and problem-solving skills to drive organizational success.
Overview
36
36
years of professional experience
Work History
Billing Supervisor
EMCARE / ENVISION PHYSICIAN SERVICES
East Stroudsburg
01.2017 - Current
- Supervise a team of 16 billing coordinators across 22 Emergency Room and Hospitalist contracts, ensuring efficient workflow, accuracy, and productivity.
- Manage day-to-day operations of professional billing processes, including chart submission, audit, and follow-up for timely and accurate reimbursement.
- Serve as primary liaison between billing staff and Envision Leadership, including Directors and Site Medical Directors, as well as front-line physicians.
- Collaborate with clinical and administrative teams to resolve documentation issues, optimize billing procedures, and adapt to changes in contract scope.
- Routinely volunteer for new assignments and contract transitions, demonstrating initiative, leadership, and the ability to adapt quickly to changing priorities.
- Recognized for consistently maintaining high team performance and positive morale in a high-pressure, fast-paced environment.
Hospitalist Site Coordinator
EMCARE / ENVISION PHYSICIAN SERVICES
East Stroudsburg
01.2014 - 01.2017
- Provided direct administrative support to Site Medical Director and clinical staff.
- Ensured complete, timely documentation for inpatient charts to facilitate accurate billing.
- Acted as point of contact for documentation troubleshooting and physician education.
Billing Coordinator– Emergency Room
EMCARE / ENVISION PHYSICIAN SERVICES
East Stroudsburg
01.1998 - 01.2014
- Processed an average of 230–300 charts per day in one of Pennsylvania’s busiest ERs (95,000 visits/year).
- Maintained top-tier performance scores (5/5 rating), with chart turnaround averaging 1.0 day, surpassing benchmarks.
- Maintained annual educational non-billable rate of 0.07%—well below standard thresholds.
- Liaised across departments including Registration, Medical Records, and Nursing to ensure seamless documentation flow.
- Reconciled logs, prepared billing documentation, and gathered all necessary insurance/demographic data.
Registration Representative
Pocono Medical Center – Pocono Emergency Physicians
East Stroudsburg
01.1989 - 01.1998
- Verified insurance, collected co-pays, and managed patient intake and discharge procedures.
- Supported nurses and physicians with face sheets and patient data.
- Conducted audits and maintained organized chart systems.
Education
HIPAA Privacy Compliance Training -
04.2025
AIDET Customer Service Training -
Studer Group
06.2010
High School -
Notre Dame Jr./Sr. High School
East Stroudsburg, PASkills
- Billing & Documentation Platforms: Medimobile, Embillz, IDM Find, Doc Control Ticketing, Account Tracker, Volume Tracker
- Timekeeping & Training Systems: Kronos, HealthStream
- Microsoft Office Suite: Excel, Word
- Electronic Medical Records: PICIS, T-System, Siemens Net Access, EPIC, One Content, Cerner, Meditech
- Security & Authentication: Experience with multiple Duo Authenticators
- General Office Equipment: Scanner, printer, copier, fax, multi-line phone systems
- Typing Speed: 70 WPM
- Medical Terminology: Extensive understanding and application
Technical Skills
Medimobile, Embillz, IDM Find, Doc Control Ticketing, Account Tracker, Volume Tracker, Kronos, HealthStream, Excel, Word, PICIS, T-System, Siemens Net Access, EPIC, One Content, Cerner, Meditech, Experience with multiple Duo Authenticators, Scanner, Printer, Copier, Fax, Multi-line phone systems, 70 WPM, Extensive understanding and application
Timeline
Billing Supervisor
EMCARE / ENVISION PHYSICIAN SERVICES
01.2017 - Current
Hospitalist Site Coordinator
EMCARE / ENVISION PHYSICIAN SERVICES
01.2014 - 01.2017
Billing Coordinator– Emergency Room
EMCARE / ENVISION PHYSICIAN SERVICES
01.1998 - 01.2014
Registration Representative
Pocono Medical Center – Pocono Emergency Physicians
01.1989 - 01.1998
HIPAA Privacy Compliance Training -
AIDET Customer Service Training -
Studer Group
High School -
Notre Dame Jr./Sr. High School
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