Karen Shaffer

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• Evaluate emerging trends in healthcare delivery systems to identify opportunities for process improvements or new service offerings within organization.
• Ensure regulatory compliance by staying up to date on industry standards, conducting audits, and addressing deficiencies promptly.
• Enhance staff performance through continuous professional development programs, coaching, and evaluations.

• Coordinated with other department leaders to align utilization management initiatives with broader organizational goals and objectives.
• Established strong working relationships with leadership and collaboration of care for patients in our program who resided in 12 Skilled Nursing Facilities.
• Conducted audits and evaluated outcomes providing feedback and guidance to drive continuous improvement efforts.

• Managed pain effectively by closely monitoring symptoms and adjusting medications accordingly.
• Improved patient comfort by providing compassionate end-of-life care and symptom management.
• Coordinated with physicians to adjust medications as needed for optimal palliative care outcomes.
• Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.