Karen Tenney
Erie
Summary
Proven Account Manager at Discover Financial Services, DFS, adept in customer service and account management. Excelled in building customer relationships and enhancing satisfaction, leading to increased loyalty. Skilled in resolving high-stress disputes, showcasing strong teamwork, and collaboration abilities.
Overview
6
6
years of professional experience
Work History
CSE Account Manager
Discover Financial Services, DFS
11.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Customer Service Rep
Dial America
10.2018 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
N/A -
William Blount High
Maryville, TN06.1999
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Relationship building
- Customer relationships
- Goal oriented
- Account servicing
Timeline
CSE Account Manager
Discover Financial Services, DFS
11.2022 - Current
Customer Service Rep
Dial America
10.2018 - 11.2022
N/A -
William Blount High
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