Karen Timko
McClellandtwn
Summary
Accomplished Business Development Manager with a robust history in automotive service, including a pivotal role at P&W Foreign Cars. Excelled in client retention and problem resolution, leveraging strong organizational skills and automotive knowledge to elevate customer satisfaction and streamline service operations.
Overview
11
11
years of professional experience
Work History
Peterbilt Service Advisor
Hunter Truck Sales & Services
02.2024 - Current
- Managed service desk operations to ensure a smooth and professional customer experience.
- Provided cost estimates to help customers make informed decisions.
- Provided guidance to customers to enhance satisfaction and ensure service needs were met.
- Scheduled maintenance appointments for efficient workflow and customer convenience.
Auto Service Advisor
C Harper CDJR
10.2021 - 01.2024
- Provided excellent customer service by addressing customer inquiries and complaints in a timely manner
- Explained necessary repairs and estimated costs clearly to customers in an understandable manner
- Scheduled appointments for customers based on availability of technicians or mechanics
- Advised customers on preventative maintenance for their vehicles to extend the life of their cars
- Maintained accurate records of customer interactions, transactions, and repair services provided
- Developed relationships with customers to ensure repeat business through exceptional service and follow-up
Business Development Manager
P&W Foreign Cars
10.2019 - 10.2021
- Supervise employees in areas of scheduling, reception, and cashier
- Training new employees in numerous service department related positions
- Assist service director with software and communication systems
- Prepare and process new employee paperwork
- Audit repair ordered for accuracy and warranty issues
- Strengthened client relationships and provided exceptional customer service to ensure satisfaction and retention
- Resolved customer issues regarding sales and service
Audi Service Advisor
Audi Washington(Division of P&W Foreign Cars)
05.2017 - 10.2019
- Managed client relationships, providing exceptional customer service to ensure satisfaction and retention
- Schedule and address client needs present and future
- Manage loaner car fleet
- Coordinate pick up and deliveries
- Followed up with customers in a timely manner to ensure satisfaction throughout the service process
- Utilized organizational skills to manage multiple tasks simultaneously while maintaining a high level of accuracy
- Assisted other Service Advisors during peak times or when additional support was required
- Maintained an organized work area that was conducive to efficient operations
Auto Service Advisor
P&W Foreign Cars
04.2014 - 05.2017
- Utilized strong organizational skills to maintain a clean and efficient service department workspace, promoting a professional image.
- Provided clear explanations of complex technical issues to customers, resulting in increased understanding and trust.
- Handled high-volume phone calls professionally while managing multiple priorities simultaneously.
- Maintained up-to-date knowledge of auto industry trends and technologies to provide informed recommendations to customers.
- Manged fleet of 55 loaner cars
- Managed 5 pick up and delivery drivers and their routes
Education
Data Processing computer programming -
Forbes Road East Vo-tech
Monroeville, Pa06.1987
Skills
- Loaner fleet management
- Pickup and delivery coordination
- Service appointment scheduling
- Client needs assessment
- Job progress tracking
- Automotive industry best practices
- Customer relationship development
- Preventative maintenance advising
- Technician supervision
- Repair order dispatching
- Estimate creation
- Collaboration with technicians
- Organizational skills
- Problem resolution
- Team player
- Active listening
- Courteous demeanor
- Energetic work attitude
- Technical automotive knowledge
- Maintenance recommendations
- Service writing
- Upselling services
- Multitasking
- Warranty processing
- Empathy
- Customer retention
CDL Class B permit obtained
CDL Class B permit obtained
Timeline
Peterbilt Service Advisor
Hunter Truck Sales & Services
02.2024 - Current
Auto Service Advisor
C Harper CDJR
10.2021 - 01.2024
Business Development Manager
P&W Foreign Cars
10.2019 - 10.2021
Audi Service Advisor
Audi Washington(Division of P&W Foreign Cars)
05.2017 - 10.2019
Auto Service Advisor
P&W Foreign Cars
04.2014 - 05.2017
Data Processing computer programming -
Forbes Road East Vo-tech
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