Karen Waltz
Douglassville
Summary
Highly motivated, courteous, cheerful, and committed population health associate who has a medical assistant background with a proven history of superior performance at individual, team, and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring a medical background and team-building skills to a deadline-driven environment, with over 25 years of experience and a desire to take on new challenges.
Overview
22
22
years of professional experience
Work History
Population Health Associate
Penn Medicine Population Health
Bala Cynwyd, PA
04.2022 - Current
- Aids with the implementation of evidence-based strategies to reduce identified gaps in care.
- Use reports from a variety of sources, including those generated by insurers, ambulatory analytics, and others.
- Complete payor-required questionnaires.
- Coordinated patient outreach programs to enhance community health engagement.
- Assisted in developing wellness initiatives for diverse populations served by the organization.
- Managed health data collection and analysis for population health assessment projects.
- Collaborated with healthcare providers to improve patient care pathways and services.
- Supported multidisciplinary teams in identifying trends in population health metrics.
- Implemented communication strategies to promote available health resources effectively.
Lead Medical Assistant/Clinical Service Coordinator
Penn Medicine Women's Health OB/GYN
Radnor, PA
10.2004 - 04.2022
- Explains procedures to patients to reduce anxieties and increase patient cooperation.
- Prepares specimens for diagnostic evaluations with zero lab errors.
- Orients and trains new staff in proper procedures and policies.
- Trained employees in POCT and all best practices. Involved in JCAHO and health department inspections.
- Assisted physicians during examinations and procedures in an OB/GYN setting.
- Conducted patient intake, including medical history and vital signs collection.
- Ensured compliance with safety and health regulations in the clinical environment.
- Supervised, trained and coached team of medical assistants.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Regularly attended meetings with department heads to discuss any changes or updates related to policies or procedures.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Provided guidance and support for new employees during their orientation period.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Identified opportunities for process improvement initiatives within the department.
- Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
- Monitored quality assurance program to improve performance and maintain high standards of care.
- I interviewed applicants and made recommendations for new hires.
- Participated in the development and review of clinical policies and procedures.
- Oversaw inventory management of clinical supplies and equipment to ensure availability and operational readiness.
- Implemented patient satisfaction surveys to gather feedback and identify areas for improvement in clinical services.
Education
Master of Health Administration -
University of Phoenix
Phoenix, AZBachelor of Science - Health Administration
University of Phoenix
Phoenix, AZAssociate Degree - Medical Office Management
Lansdale School of Business
Lansdale, PASkills
- Electronic health records (EHR) and EPIC
- Preventive health management
- Care coordination and clinical support
- Medical billing and coding
- Front office operations
- Patient intake and triage
- Quality improvement initiatives
- Patient education and engagement
- Team leadership and collaboration
- Workflow optimization strategies
- Customer service excellence
- Analytical reporting tools
- Time management skills
- Microsoft Office proficiency
- Data analysis techniques
- Process improvement methodologies
- Training and mentoring programs
- Healthcare regulations and compliance
- HIPAA adherence practices
- Instrument sterilization procedures
- Medical terminology expertise
- Patient scheduling systems
- Clinical procedures knowledge
Timeline
Population Health Associate
Penn Medicine Population Health
04.2022 - Current
Lead Medical Assistant/Clinical Service Coordinator
Penn Medicine Women's Health OB/GYN
10.2004 - 04.2022
Bachelor of Science - Health Administration
University of Phoenix
Associate Degree - Medical Office Management
Lansdale School of Business
Master of Health Administration -
University of Phoenix