Karima Cortez

• Taught an intensive Drawing (Natural and Creative) course at the University of Panama for aspiring Visual Arts students.
• Designed and delivered structured lessons over four sessions, introducing fundamental techniques in natural and creative drawing.
• Provided individualized feedback to help students refine their artistic skills and conceptual thinking.
• Incorporated project-based learning, encouraging students to apply their techniques in creative exercises.
• Prepared students for university-level artistic expectations, ensuring they developed essential skills for their admission process.

• Maintained daily reports, memos, and invoices with accuracy and organization.
• Handled sensitive information with discretion, ensuring confidentiality while managing government files, concessionaire records, and legal documents.
• Drafted and reviewed professional correspondence, including memos, letters, and emails, ensuring clarity, accuracy, and timeliness.
• Welcomed visitors and clients professionally, providing friendly and knowledgeable assistance.
• Excelled in multitasking by effectively prioritizing and managing multiple projects to meet deadlines.
• Ensured a well-maintained reception area to create a positive first impression for visitors.
• Enforced strict confidentiality protocols when handling sensitive documents and communications.
• Provided accurate responses to inquiries from callers and visitors.
• Optimized workflow and efficiency through meticulous calendar management and task prioritization.

• Provided exceptional customer service by actively listening, problem-solving, and addressing passenger concerns with empathy.
• Maintained composure under pressure, effectively managing stressful situations such as flight delays and cancellations.
• Adapted communication styles to meet individual needs, ensuring clarity for non-native English speakers and passengers requiring additional assistance.
• Collaborated with multiple departments to resolve operational challenges, enhancing the overall customer experience.
• Processed ticket sales and booking inquiries with accuracy, ensuring correct fare calculations and adherence to airline procedures.
• Guided passengers and travel partners through the entire booking process, from reservations to final confirmations, ensuring smooth and efficient service.
• Handled financial transactions, including invoice preparation, payment processing, refunds, and cancellations.
• Resolved customer complaints professionally, fostering loyalty and repeat business through proactive solutions.
• Thrived in high-pressure environments, maintaining professionalism while resolving conflicts and disputes.

• Provided bilingual administrative support during the Sub 15-Baseball World Cup, ensuring smooth tournament operations.
• Coordinated lodging, transportation, and stadium logistics for participating teams and officials, ensuring efficient scheduling.
• Served as a liaison and interpreter for Panamanian and international staff, facilitating seamless communication in English and Spanish.
• Offered real-time translation services for coaches, and event staff, enhancing accessibility and clarity.
• Collaborated with teams from various countries, fostering a multicultural and organized work environment.
• Provided guidance and information to international visitors, ensuring a smooth and welcoming experience.

• Full Government Scholarship for Academic Excellence, 2024 from IFARHU (Panama Government).

• Full Government Scholarship for Academic Excellence, 2024 from IFARHU (Panama Government).

• Graduated with Sigma Lambda Honors, the Honor Chapter of the University of Panama.
• Thesis Statement: The Psychological Impact of Fear in "Diablico Sucio" Masks.
• Professional Development Studies:

Ancient Egyptian Art and Archaeology, HarvardX (Harvard University), 2021

European Painting: Leonardo, Rembrandt, Goya, UC3M (Universidad Carlos III de Madrid), 2022

Global History of Islamic Architecture: Space, City, Art, URosarioX (Universidad del Rosario), 2021