Karima PIGFORD
Philadelphia
Summary
Diligent with a proven hospitality and customer service background. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in a fast-paced environment.
Friendly and outgoing with a knack for creating welcoming environments. Possesses a strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.
Overview
21
21
years of professional experience
Work History
Front Desk Agent
The Inn at Villanova University
08.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- I resolved guest issues quickly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Home Health Aide
Always Best Care
01.2011 - 02.2022
- Light housekeeping and meal preparation for assigned client
- Assist with daily activities of living including bathing, grooming, and incontinence
- Accompanied clients to appointments and assisted with daily errands.
- Maintain documentation of daily activities including food intake, weight, medicine distribution, physical conditions and behaviors, and relevant observations.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Chef
Gwynedd Valley College
01.2009 - 01.2011
- Assisted with daily kitchen and bakery operations
- Prepare cooking ingredients by washing and chopping vegetables, cutting meat etc
- Created dining hall menus daily; Creating a wide range of recipes
- Ordered inventory on a daily basis to ensure the kitchen remained fully stocked at all times
- On boarded new employees and assisted in the training process
- Enforced standards that exceeded safety and health regulations
- Identified and Provided solutions for areas of improvement for the efficient operation of the kitchen
Shift Trainer
Five Guy’s Burgers & Fries
01.2007 - 01.2009
- Directed all daily operations of the restaurant in the absence of the General Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports
- Assisted General Manager in day to day operations with tasks including scheduling, ordering, and team development
- Ensured that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies were followed and strictly enforced
- Ensured the restaurant was in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance
- Assisted General Manager in recruiting, interviewing, and hiring of Crew Members
Chef
West Chester University
01.2004 - 01.2006
- Label and stocked all ingredients on shelves so they can be organized and easily accessible
- Measured ingredients and seasonings to be used in cooking
- Performed basic cooking duties such as reducing sauces, parboiling food etc
- Prepared simple dishes such as salads, entrees etc
- Maintained a clean and orderly kitchen by washing dishes, sanitizing surfaces, taking out trash etc
- Enforced nutrition and sanitation guidelines
Education
GED -
Temple Wells
1301 Cecil B. Moore Ave Philadelphia Pa 1912105-2020
Skills
- Hospitality services
- Housekeeping
- Excellent Communication
- Team Player
- Compassionate
- Dependable
- Organization
- Efficient Documenting
- Problem-solving skills
Timeline
Front Desk Agent
The Inn at Villanova University
08.2022 - Current
Home Health Aide
Always Best Care
01.2011 - 02.2022
Chef
Gwynedd Valley College
01.2009 - 01.2011
Shift Trainer
Five Guy’s Burgers & Fries
01.2007 - 01.2009
Chef
West Chester University
01.2004 - 01.2006
GED -
Temple Wells
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