Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
KARINA CHU

KARINA CHU

Panama City,8

Summary

Dynamic professional with extensive experience in customer service and event planning at Hotel Decameron. Proven track record in logistics management and team collaboration, enhancing guest experiences and achieving operational efficiency. Skilled in schedule coordination and adept at resolving inquiries, ensuring satisfaction and seamless event execution.

Overview

24
24
years of professional experience

Work History

School Bus

OWNER
PANAMA, COCLE
10.2014 - Current
  • Provided excellent service and attention to customers
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Management for children's transportation overall.

MANAGEMENT HOSTAL

OWNER
PANAMA, COCLE
12.2011 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Achieved cost-savings by developing functional solutions to problems.

Convention Center Coordinator /Special Events Coordinator

HOTEL DECAMERON
PANAMA, COCLE
07.2009 - 11.2011
  • Coordinated daily operations for guest services and event management.
  • Managed scheduling and logistics for various hotel activities and conferences.
  • Organized inventory control for supplies used in events and hotel functions.
  • Collaborated with other departments to ensure seamless event execution and guest experience.
  • Organized events such as open houses, parent-teacher conferences, and graduation ceremonies.

Villas Coordination Assistant

HOTEL DECAMERON
PANAMA, COCLE
07.2007 - 06.2009
  • Managed reservation systems to ensure accurate booking information.
  • Assisted in scheduling staff shifts to optimize service delivery.

Guest Relations / Guest Experience Specialist

HOTEL DECAMERON
PANAMA, COCLE
11.2005 - 06.2007
  • Delivered exceptional guest service to enhance overall hotel experience.
  • Coordinated guest check-ins and check-outs efficiently and professionally.
  • Resolved guest inquiries and complaints with empathy and promptness.

Front Desk Receptionist

HOTEL DECAMERON
PANAMA, COCLE
04.2002 - 10.2005
  • Welcomed guests and ensured smooth check-in and check-out processes.
  • Managed phone inquiries and provided information about hotel amenities and services.
  • Coordinated room assignments and maintained guest records in the reservation system.

PBX Operator

HOTEL DECAMERON
PANAMA, COCLE
02.2001 - 03.2002
  • Operated multi-line phone systems to manage incoming and outgoing calls efficiently.

Education

LIC ADMINISTRACION PUBLICA Y ADUANA

UNIVERSIDAD DE PANAMA
PENONOME

Some College (No Degree) - LIC EN COMUNICACION SOCIAL PERIODISMO

UNIVERSIDAD DE PANAMA
PENONOME

High School Diploma -

COLEGIO SALOMON PONCE AGUILERA
ANTON
12-1992

Skills

  • Customer service
  • Event planning
  • Schedule coordination
  • Logistics management
  • Team collaboration
  • Communication skills
  • Organizational leadership
  • Report writing
  • Project assistance
  • Task prioritization
  • Verbal and written communication

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2

Affiliations

  • I like to spend time with my family, making trips to the mountains and beach

Timeline

School Bus

OWNER
10.2014 - Current

MANAGEMENT HOSTAL

OWNER
12.2011 - Current

Convention Center Coordinator /Special Events Coordinator

HOTEL DECAMERON
07.2009 - 11.2011

Villas Coordination Assistant

HOTEL DECAMERON
07.2007 - 06.2009

Guest Relations / Guest Experience Specialist

HOTEL DECAMERON
11.2005 - 06.2007

Front Desk Receptionist

HOTEL DECAMERON
04.2002 - 10.2005

PBX Operator

HOTEL DECAMERON
02.2001 - 03.2002

LIC ADMINISTRACION PUBLICA Y ADUANA

UNIVERSIDAD DE PANAMA

Some College (No Degree) - LIC EN COMUNICACION SOCIAL PERIODISMO

UNIVERSIDAD DE PANAMA

High School Diploma -

COLEGIO SALOMON PONCE AGUILERA

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