Karissa Hall
Legal Administrative Assistant
Panama
Summary
Organized Legal Administrative Assistant with strong background in Immigration law. Handles clerical tasks with high efficiency and minimal oversight. Advanced Lawlab and Lawpay user proficient in managing files, supplies and billing support.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Legal Administrative Assistant
Virtual Latinos
08.2022 - Current
- Improved accuracy of client information by maintaining up-to-date records in the firm's database system.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Assisted new employees with orientation process increasing their familiarity with policies procedures office systems.
- Facilitated effective communication between attorneys, paralegals, and clients by managing phone calls, emails, and messages promptly.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Customer Service Representative
Iterum Connections
02.2022 - 03.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Collections Agent
Radius Global Solutions
03.2016 - 06.2017
- Provided customer service for bill collection, payment arrangements, voluntary return of their vehicles.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
Front Desk Recepcionist
Intercontinental Miramar Hotel
06.2013 - 09.2013
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Education
Fashion Design - Fashion Design
Panama University
Panama City, 8 05.2001 -
The Fundamentals of Digital Marketing -
Google
Online 05.2001 -
Standard English Test Certificate - C1 Level -
EF
Online 05.2001 -
Skills
Computer Skills
Office Administration
Data Management
QuickBooks
Client service and support
Interviewing Clients
Scheduling/Planning
LexisNexis
Lawlab &Lawpay
Calendar Management
Websites
Personal Information
- Date of Birth: 11/25/93
- Nationality: Panama
Timeline
Legal Administrative Assistant
Virtual Latinos
08.2022 - Current
Customer Service Representative
Iterum Connections
02.2022 - 03.2022
Collections Agent
Radius Global Solutions
03.2016 - 06.2017
Front Desk Recepcionist
Intercontinental Miramar Hotel
06.2013 - 09.2013
Fashion Design - Fashion Design
Panama University
05.2001 -
The Fundamentals of Digital Marketing -
Google
05.2001 -
Standard English Test Certificate - C1 Level -
EF
05.2001 -