Karla Santiago
Philadelphia
Summary
Dynamic and results-driven professional with a proven track record at Hair Cuttery, excelling in customer consultation and relationship building. Adept at cash handling and inventory management, I consistently deliver exceptional service while fostering client retention. Bilingual and detail-oriented, I thrive in fast-paced environments, ensuring client satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Hairstylist
Hair Cuttery
Philadelphia
07.2024 - Current
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Applied highlights, lowlights or other coloring techniques.
- Followed updated techniques to color and treat hair and produce consistent results.
- Developed relationships with new clients through referrals from existing customers.
- Responded to customer inquiries by phone, email, and in person.
- Worked collaboratively with colleagues to achieve common goals.
- Operated cash registers to receive payments from patrons.
- Managed cash register transactions during checkout process.
- Used curlers, rollers and curling irons to press and curl hair.
Optician
Pearl Vision
Lebanon
01.2022 - 05.2023
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Maintained accurate records of all transactions in computer system.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Monitored patient progress while wearing new lenses or frames.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Greeted patients warmly upon arrival at office or store location.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Dispensed contact lenses upon completion of fitting process.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Repaired and adjusted frames to meet customer needs.
- Verified finished lenses ground to prescription specifications.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Processed payments for products purchased by customers.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Submitted patient insurance forms and managed simple bookkeeping.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
CMS
Wesco Aircraft
Johnstown
08.2020 - 12.2021
- Quality Inspection on shipments before they were sent out for costumers.
- Create shipping labels for special shipments.
- Properly label hazardous material shipments.
- Follow OSHA regulations.
- Place QR code on products
- Work together with my team to ensure every shipments would go out with the correct carrier.
Sales Representative
Boos Mobile
Lebanon
01.2019 - 08.2020
- Greeted and assisted customers to foster positive experiences.
- Identified opportunities for cross-selling additional products and services.
- Listened to customer needs to identify and recommend best products and services.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Identified customer needs by asking questions and advising on best solutions.
- Negotiated pricing contracts with customers to maximize profits.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Operated register, handled cash and processed credit card transactions.
- Maintain high levels of customer satisfaction before and after sale.
Picking Packer
Ingram Micro
Johnstown
06.2018 - 12.2018
- Packaged items with appropriate materials to prevent damage during shipping.
- Ensured that product was handled in a manner that minimized damage during transport or storage operations.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Utilized RF scanners to accurately process orders according to customer requirements.
- Inspected outgoing packages for completeness, verifying contents against pick list before sealing boxes.
- Communicated effectively with colleagues and supervisors regarding work assignments.
- Labeled containers with identifying information such as lot numbers or destinations.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Weighed and measured products to ensure compliance with shipping regulations.
- Adhered to company policies regarding safety, security, attendance, punctuality, cleanliness.
- Assisted in unloading containers from trucks when necessary.
- Checked for accuracy of order fulfillment prior to packaging.
Education
GED -
MG Homeschooling System
Puerto RicoCosmetology
Empire Beauty School
Lebanon04-2024
Skills
- Customer consultation
- Client retention
- Cash handling
- Inventory management
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Product knowledge
- Customer service
- Relationship building
- Cash register operation
- Highly motivated self-starter
- Multitasking
- Picking and packing
- Computer skills
- Bilingual
- Professionalism
Languages
Spanish
Professional
English
Professional
Timeline
Hairstylist
Hair Cuttery
07.2024 - Current
Optician
Pearl Vision
01.2022 - 05.2023
CMS
Wesco Aircraft
08.2020 - 12.2021
Sales Representative
Boos Mobile
01.2019 - 08.2020
Picking Packer
Ingram Micro
06.2018 - 12.2018
GED -
MG Homeschooling System
Cosmetology
Empire Beauty School
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