Karla G. Sanchez Miranda
York,PA
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at Geodis in optimizing shipment operations and enhancing customer satisfaction. Bilingual in Spanish, I excel in multitasking and organizational tasks, ensuring timely delivery and accurate documentation. Proven ability to adapt quickly and maintain composure under pressure while fostering positive client relationships.
Overview
14
14
years of professional experience
Work History
Coord Task
Geodis
05.2017 - Current
- Monitoring daily operations and resolving issues related to shipments or products.
- Maintaining constant communication via chat and email with internal departments to coordinate product request or address unexpected situations.
- directly interacting with Apple clients via email and occasionally, by phone to correct inaccurate customer information such as addresses or system data.
- Downloading and sending required documentation (Packing List, SLA, CI) to international clients outside the United States .
- Additionally, I am in charge of placing a weekly order via email for all the boxes and packing materials needed to prepare our shipments.
Saller
Bella Boutique
02.2012 - 12.2014
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
Education
Colegio De Bachelleres Plantel 19
CD Juarez Chih. Mex.Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Quick adaptability
- Flexible and adaptable
- Bilingual communication (Spanish)
- Calm under pressure
- Decision-making
- Organizational skills
- Multitasking
- Computer skills
- Dependable and responsible
Languages
Spanish
Native or Bilingual
Timeline
Coord Task
Geodis
05.2017 - Current
Saller
Bella Boutique
02.2012 - 12.2014
Colegio De Bachelleres Plantel 19
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