Karlee Webb
Jefferson Hills
Summary
Versatile and adaptable professional thriving in fast-paced environments, excelling in navigating constantly changing circumstances. Delivers exceptional service, consistently receiving rave reviews from satisfied customers. Takes on multiple roles within the store, effectively training new hires and leading the team towards achieving organizational goals. Demonstrates a strong sales record and a knack for problem-solving on the fly. Graduated with honors, showcasing commitment to excellence and a strong work ethic.
Overview
13
13
years of professional experience
Work History
Retail Supervisor
Visionworks
01.2019 - Current
- Streamlined store operations by optimizing inventory management processes.
- Coordinated staff schedules to ensure optimal coverage during peak sales periods.
- Guided team members to exceed sales targets through personalized coaching.
- Resolved customer complaints swiftly, enhancing overall satisfaction and brand reputation.
- Developed sales forecasts to inform inventory management and staffing needs.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
- Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
- Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
- Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance for the store.
- Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Communicated product quality and market comparisons by creating sales presentations.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Implemented systems and procedures to increase sales.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Prepared sales presentations for clients showing success and credibility of products.
- Facilitated business by implementing practical networking techniques.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Third Key Manager
Visionworks
01.2017 - 01.2018
- Opening and closing processes
- Responsible for returning defected inventory
- Walking patients through glasses process
- Stepping in when needed as a clinical specialist
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Boosted team morale by promoting a positive work environment and fostering open communication.
- Handled escalated customer issues, resolving problems quickly while maintaining professionalism.
- Streamlined inventory management with accurate tracking and efficient ordering processes.
Clinical Specialist
Visionworks
01.2017 - 12.2017
- Intaking patients
- Going through medical paperwork as well as vision pretest
- Ordering and distribution of contact lens
- Cleaning medical equipment and preparing for the next day
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Trained new team members on office procedures and equipment usage, fostering a positive work environment and increased productivity levels.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Implemented a patient follow-up system to ensure satisfaction with eyewear purchases and address any concerns, leading to higher customer retention rates.
- Collaborated with the optical team to meet monthly sales targets, driving business growth.
- Calibrated equipment regularly to ensure accurate test results during eye examinations.
Eyewear Specialist
Visionworks
01.2016 - 01.2017
- Receiving patients from the doctor and walking them through their glasses purchase
- Dispensing eyewear, as well as adjusting it to fit correctly
- Checking in patients and taking them to our clinical specialist
- Cleaning and restocking frame inventory
- Operated pupilometers to measure patients' pupillary distance for lens customization.
- Identified and resolved patient concerns related to eyewear and vision correction.
- Instructed patients on proper care and usage of contact lenses and eyewear.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Maintained safe, clean and organized environment to increase patient comfort.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Learned new catalog of items to present current options to patients.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
Cashier
Dairy Queen
02.2012 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
Education
Graduated with honors - High School
Elizabeth Forward
Elizabeth, PA06.2015
Skills
- Customer Service
- Customer Relations
- Retail Sales
- Retail Management
- Training
- Smartsheet
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Sales
- Multitasking
- Running sales floor
- Detail oriented
- Task delegation
- Inventory control
- Store organization
- Staff training and development
- Employee motivation
- Store maintenance
Accomplishments
In 2018 i received a leadership award for running an efficient sales floor.
Timeline
Retail Supervisor
Visionworks
01.2019 - Current
Third Key Manager
Visionworks
01.2017 - 01.2018
Clinical Specialist
Visionworks
01.2017 - 12.2017
Eyewear Specialist
Visionworks
01.2016 - 01.2017
Cashier
Dairy Queen
02.2012 - 02.2016
Graduated with honors - High School
Elizabeth Forward
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