Karlie Moyer
Nanticoke,PA
Summary
Knowledgeable Account Representative with solid background in team environments, contributing to smooth operations and successful project outcomes. Proven track record of supporting team goals and maintaining high standards of work quality. Demonstrated effective communication and problem-solving skills in collaborative settings.
Overview
6
6
years of professional experience
Work History
Team Member
Pet Supply Plus
Wilkes-Barre, PA
03.2020 - Current
- Supported customer decisions by providing tailored pet supply suggestions to enhance satisfaction.
- Maintained inventory accuracy through regular stock checks and effective organization of merchandise displays.
- Facilitated training for new team members on store procedures, product knowledge, and customer service best practices.
- Refined checkout procedures to enhance customer experience and decrease wait times during high-traffic periods.
General Manager
Luv Car Wash
Taylor, PA
04.2024 - 07.2025
- Achieved significant increases in customer satisfaction by fostering team motivation and analyzing feedback from surveys. Developed strategies to enhance overall customer experience.
- Developed training programs for staff to improve performance and service quality.
- Implemented inventory management systems to optimize resource allocation and reduce costs.
- Conducted regular performance reviews to identify areas for improvement and growth among team members.
- Led daily operations to optimize service delivery and customer satisfaction.
- Managed staff scheduling, ensuring adequate coverage and efficiency during peak hours.
Car Wash Attendant
Cloud 10
Wilkes-Barre, PA
04.2023 - 04.2024
- Operated wash equipment and maintained cleanliness of work areas to ensure customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Trained new staff on operational procedures and safety protocols, enhancing team efficiency.
- Inspected vehicles for damage prior to washing, ensuring thorough communication with customers regarding services performed.
Education
Associate of Arts - Criminal Justice
Lackawanna College
Scranton, PA05-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Sales and marketing
- Proficient in Microsoft Office
- Leadership qualities
- Workplace safety
- Adaptability and flexibility
- Product knowledge
Timeline
General Manager
Luv Car Wash
04.2024 - 07.2025
Car Wash Attendant
Cloud 10
04.2023 - 04.2024
Team Member
Pet Supply Plus
03.2020 - Current
Associate of Arts - Criminal Justice
Lackawanna College