Karyn Koons
Morgantown,PA
Summary
Intake professional with proven track record in client onboarding and administration. Known for effectively managing client records and ensuring smooth intake processes. Team-oriented and adaptable, with strong communication and organizational skills valued by employers.
Overview
35
35
years of professional experience
Work History
Intake Administrator
Chester County Department of Children Youth and Families
06.2017 - 10.2025
- Responsible for the oversight of over 40 Child Welfare team members responsible for responding to suspected child abuse and neglect reports.
- Managed Intake processes, ensuring timely and accurate data collection from families and stakeholders.
- Ensure the overall provision of and compliance with both the Child Protective Services Law and the Juvenile Act.
- Collaborated with multidisciplinary teams to develop strategies for addressing complex cases affecting child welfare.
- Provide direct supervisory and administrative responsibility for casework Managers.
- Expedited urgent cases through the intake process by prioritizing tasks based on urgency and need.
- Prepared comprehensive reports on unit performance, enabling leadership to make informed decisions on strategy adjustments.
- Assisted in the development of training materials for new Intake team members, improving overall team efficiency.
- Contributed to a supportive work environment by sharing knowledge and expertise among colleagues while maintaining a strength based and professional demeanor.
- Assisted in maintaining compliance with relevant federal, state, and local regulations governing client intake procedures.
Child Abuse Investigations Manager
Chester County Department of Children, Youth and Families
01.2007 - 06.2017
- Oversee the work of Child Investigations Supervisors and Child Abuse Investigations Specialists.
- Delivered concise briefings on ongoing investigations to executive leadership teams which informed strategic decision-making processes.
- Developed investigative strategies that enhanced operational efficiency and reduced case resolution times.
- Mentored team members on investigative techniques, fostering a culture of continuous improvement and professional growth.
- Collaborated with cross-functional teams to identify risk areas and implement effective mitigation strategies.
- Ensure appropriate application of the CPSL and Juvenile Act.
Child Abuse Investigations Supervisor
Chester County Department of Children, Youth and Families
01.1999 - 01.2007
- Supervised case management activities to ensure compliance with state regulations and agency policies.
- Developed training programs for staff to enhance skills and improve service delivery effectiveness.
- Coordinated interdepartmental communication to streamline operations and facilitate collaboration on casework.
- Implemented performance evaluation systems to assess staff development and identify areas for improvement.
Intake Caseworker
Chester County Department of Children Youth and Families
01.1991 - 01.1999
- Conducted child abuse investigations and general protective assessments to determine eligibility for services and support for families in need. Specialized in sexual abuse cases.
- Facilitated communication between clients and service providers to ensure access to necessary resources.
- Developed individualized service plans based on client needs and family dynamics, enhancing service delivery.
- Monitored case progress, identifying barriers and implementing strategies for resolution and improvement.
Education
Bachelor of Science - Social Work
West Chester University of Pennsylvania
West Chester, PA05-1987
Timeline
Intake Administrator
Chester County Department of Children Youth and Families
06.2017 - 10.2025
Child Abuse Investigations Manager
Chester County Department of Children, Youth and Families
01.2007 - 06.2017
Child Abuse Investigations Supervisor
Chester County Department of Children, Youth and Families
01.1999 - 01.2007
Intake Caseworker
Chester County Department of Children Youth and Families
01.1991 - 01.1999
Bachelor of Science - Social Work
West Chester University of Pennsylvania
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