Summary
Overview
Work History
Education
Skills
Timeline
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Karyn Zimmerman

Philadelphia

Summary

Dynamic and dependable professional with a proven track record at Amazon, excelling in fast-paced environments. Recognized for exceptional customer service and strong multitasking abilities. Adept at problem-solving and fostering teamwork, consistently enhancing operational efficiency and guest satisfaction. Proficient in computer skills, ensuring accurate order management and communication.

Overview

12
12
years of professional experience

Work History

Amazon Warehouse

Amazon
08.2017 - 09.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Waitress

Swedesboro Diner
02.2013 - 08.2019
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables while ensuring timely order delivery and guest satisfaction.
  • Collaborated with kitchen staff to ensure accurate and efficient meal preparation.
  • Trained new team members on restaurant protocols and service standards.
  • Maintained cleanliness and organization of dining area, enhancing guest experience.
  • Resolved customer complaints promptly to maintain positive dining experiences.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Answered customers' questions, recommended items, and recorded order information.

Receptionist

Lockheed Martin
10.2008 - 11.2012
  • Managed multi-line phone system, efficiently directing calls to appropriate departments.
  • Scheduled and coordinated appointments for executives, optimizing calendar efficiency.
  • Maintained accurate visitor logs and security protocols to ensure facility safety.
  • Facilitated communication between departments, enhancing operational workflow.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Server

Rodes Fireside Restaurant
07.2010 - 01.2011
  • Delivered exceptional customer service, ensuring timely and accurate order fulfillment.
  • Collaborated with kitchen staff to optimize food preparation and presentation standards.
  • Trained new servers on menu details, service protocols, and customer engagement techniques.
  • Managed multiple tables efficiently during high-volume shifts, maintaining positive guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Kingsway Regional High School
Swedesboro, NJ

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Multitasking
  • Attention to detail
  • Computer skills
  • Organizational skills
  • Problem resolution
  • Verbal communication

Timeline

Amazon Warehouse

Amazon
08.2017 - 09.2020

Waitress

Swedesboro Diner
02.2013 - 08.2019

Server

Rodes Fireside Restaurant
07.2010 - 01.2011

Receptionist

Lockheed Martin
10.2008 - 11.2012

Kingsway Regional High School

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Karyn Zimmerman