Karyssa Rosa
York
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Gracie’s on West Main
Leola
12.2020 - Current
- Greeted and seated guests promptly upon arrival.
- Took and processed customer orders accurately and efficiently.
- Served food and beverages while maintaining a positive attitude.
- Processed card and cash payments utilizing Toast POS system
- Help give the customer an experience that makes them want to keep coming back
- Provided exceptional service to high volume of daily customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Conestoga Valley High School
Lancaster, PASkills
- Exceptional customer service
- Cash handling
- Toast POS system
- Order accuracy
- Table maintenance
- Time management
- Communication skills
- Customer engagement
- Training new staff
- Multitasking and organization
- Suggestive selling
- Server training
- Food running
- Cleanliness standards
- Hostess support
- Allergy awareness
- Upselling techniques
- Positive and professional
- Calm demeanor
- Safe food handling
- Team collaboration
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Server
Gracie’s on West Main
12.2020 - Current
Conestoga Valley High School