Kasandra McEwen
New Castle
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Ability to efficiently process high volumes of inquiries while maintaining professionalism and organization in a fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service Representative
Fette Veterinary Clinic
Hermitage
05.2024 - Current
- Greet and discharge clients with professional customer service in a fast-paced environment
- Schedule appointments using Neo veterinary practice software
- Prepare surgery and drop-off documents
- Answer high-volume phone calls and messages using practice software, including Weave and Otto Flow
- Process payments and prepare invoices
- Maintain medical and financial records
- Manage faxes of prescription requests and medical records
- Provide compassion and emotional support during emergencies and quality-of-life visits
- Follow up with owners after an unwell exam
- Fulfill prescription requests and refills
- Collaborate closely with veterinary technicians and doctors to ensure client satisfaction and routine management
Pet Sitter
Rover
New Castle
06.2016 - 05.2024
- Meet with clients and pets before the owner's absence to build trust and a relationship
- Provide care for clients’ pets and homes daily and/or overnight while the owner is absent
- Follow owners' instructions thoroughly and communicate with owners daily
- Clean litter boxes and pet waste daily
- Administer medication to pets
Dog Walker/Pet Sitter
Tailwaggers
Stow
08.2022 - 12.2023
- Care for clients’ pets and homes
- Understand each dog and cat’s individual needs
- Follow owner's instructions to detail
- Administer medication to pets
- Provide daily exercise and walks
- Clean crates, litter boxes, and pet waste
- Provide clean water and food
- Provide companionship and playtime
- Report to owners during and after every visit
Order Fulfillment Manager
Willow & Grace Boutique
New Castle
09.2020 - 07.2022
- Manage and package online orders using Comment Sold software
- Schedule postal pickups and track shipments
- Manage surplus of supplies, inventory, and finances
- Maintain organization of hundreds of clothing items and accessories
Hostess/Waitress
Ruby Tuesday
New Castle
11.2018 - 09.2020
- Greet customers upon arrival and manage appropriate tables
- Take accurate food and beverage orders and deliver promptly
- Attention to dietary or allergic restrictions and provided special menus
- Inform guests of meal specials and happy hour bar specials
- Upsell additional products
- Buss, sanitize, and reset tables immediately after guest departure
- Experience using Point of Sale (POS) software
Education
Associate of Arts - Criminology
Butler County Community College
Butler, PA05.2021
High School Diploma -
Lincoln Park Performing Arts Charter School
Midland, PA05-2019
Skills
- Interpersonal communication
- Software-oriented
- Attention to detail
- Time management
- Professionalism
- Organization
- Compassion
- Problem Solving
- Client communication
- Team collaboration
Certification
- Client Service Certificate Program - Patterson Veterinary University - Completed January 2025
References
References available upon request
Timeline
Client Service Representative
Fette Veterinary Clinic
05.2024 - Current
Dog Walker/Pet Sitter
Tailwaggers
08.2022 - 12.2023
Order Fulfillment Manager
Willow & Grace Boutique
09.2020 - 07.2022
Hostess/Waitress
Ruby Tuesday
11.2018 - 09.2020
Pet Sitter
Rover
06.2016 - 05.2024
Associate of Arts - Criminology
Butler County Community College
High School Diploma -
Lincoln Park Performing Arts Charter School
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