Kasey Volpone
Aston
Summary
Dedicated and detail-oriented healthcare professional with 7 years of experience as a Medical Practice Manager and over 11 years of experience as a Lead Medical Assistant and Receptionist. Proven success and ability to streamline clinic operations, optimizing workflows, managing staff, managing budgets, and delivering excellent patient care. Adept at EMR systems, billing, scheduling, and ensuring compliance with healthcare regulations. Strong communication, organizational, and leadership skills, with a commitment to improving patient outcomes and practice efficiency.
Overview
19
19
years of professional experience
Work History
Medical Practice Manager
Crozer Health- Glen Mills Family Medicine
Glen Mills
07.2018 - 05.2025
- Manage daily operations of a multi-provider clinic serving 80+ patients daily, supervise both clinical and clerical staff, oversee patient schedules, develop and enforce office policies and procedures, ensure compliance with healthcare laws, standards, and regulations (e.g., HIPAA, OSHA), manage budgets, payroll, and financial reporting. completed billing, monitored collections, and insurance claims. Recruit, hire, and train staff. Manage staff schedules, conduct performance reviews, staff development, and conflict resolution. Ensure a positive, professional, and efficient patient experience; address patient concerns, and resolve issues. Maintain inventory of medical supplies and equipment. Manage quality measurements and quality improvement. Medical billing and coding
Lead Medical Assistant/Front Desk Receptionist
Crozer Health- Glen Mills Family Medicine
Glen Mills
12.2008 - 07.2018
- Interview patients, measure vital signs, prepare, and stock patient exam rooms. Assist physicians with exams and procedures. Clean and sterilize instruments, maintain autoclave, and dispose of contaminated supplies. Perform EKG, PFT, breathing treatments, phlebotomy, drug testing, wound care, and administer injections/immunizations. Manage the VFC (Vaccine for Children) program and Coumadin therapy. Collect and record medical history and test results. Manage high call volume without a call center, greet patients, register patients, and complete demographic and insurance verification. Collect and process payments, billing, and coding. Complete referrals, drug pre-authorizations, and imaging pre-certifications. Order medical supplies, and collect and organize medical information for the dashboard/quality reporting.
Medical Assistant
ENT- Springfield
Springfield
01.2006 - 12.2008
- Interview patients, measure vital signs, prepare, and stock patient exam rooms. Assist physicians with exams and procedures. Mainly perform allergy skin testing, administered allergy injections, phlebotomy, and mixed serum for immunotherapy. Performed all clerical duties.
Education
Medical Assistant Diploma -
Chubb Institute
Springfield,PA10-2006
High School Diploma -
Sun Valley High School
Aston,PA06-2003
Skills
- Medical practice operations
- Budget and Financial Oversight
- Electronic Health Records Management
- Staff hiring, training, and supervision
- HIPAA and OSHA compliance
- Revenue Cycle Management
- Insurance Billing and Coding
- Patient Relations & Experience
Timeline
Medical Practice Manager
Crozer Health- Glen Mills Family Medicine
07.2018 - 05.2025
Lead Medical Assistant/Front Desk Receptionist
Crozer Health- Glen Mills Family Medicine
12.2008 - 07.2018
Medical Assistant
ENT- Springfield
01.2006 - 12.2008
Medical Assistant Diploma -
Chubb Institute
High School Diploma -
Sun Valley High School
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