Kashmier Lee
Philadelphia
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Einstein Medical Center
Philadelphia
09.2024 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Scheduled patient appointments and procedures.
Administrative Assistant/ Attendance Counselor
Mastery Charter School
Philadelphia
10.2018 - 06.2024
- Managed front desk operations, ensuring professional greeting of visitors and efficient direction to appropriate personnel.
- Handled incoming calls, adeptly provided information, and facilitated smooth communication by connecting callers with relevant staff.
- Oversaw inventory of office supplies, executing timely order placement to maintain essential stock levels.
- Supported executive team with administrative tasks, including meeting scheduling, calendar management, and document handling.
Patient Service Representative
Marquis Health Consulting Services
Philadelphia
12.2016 - 10.2018
- Addressed patient inquiries and concerns, ensuring adherence to HIPAA regulations for the protection of confidential information.
- Managed communication effectively by responding to appointment-related emails and handling incoming calls with professionalism.
- Maintained patient accounts with consistent accuracy, verified insurance details, processed payments, and coordinated appointment scheduling.
Front Desk Concierge
St Joseph's Hospital
Philadelphia
07.2014 - 03.2016
- Delivered outstanding customer service by promptly addressing and resolving guest complaints and ensuring a hospitable reception experience.
- Maintained a professional and tidy lobby area, contributing to a positive atmosphere and business functionality.
- Contributed to operational efficiency by performing administrative duties, including document filing, database updating, and correspondence preparation.
Education
High School Diploma - Business
Swenson Arts & Technology
Philadelphia, PA06.2011
Bachelor of Science -
Grand Canyon University
Phoenix, AZSkills
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Customer relationship management
- Front desk operations
- Communication skills
- Time management
- Problem solving
- Conflict resolution
- Attention to detail
Timeline
Patient Service Representative
Einstein Medical Center
09.2024 - Current
Administrative Assistant/ Attendance Counselor
Mastery Charter School
10.2018 - 06.2024
Patient Service Representative
Marquis Health Consulting Services
12.2016 - 10.2018
Front Desk Concierge
St Joseph's Hospital
07.2014 - 03.2016
High School Diploma - Business
Swenson Arts & Technology
Bachelor of Science -
Grand Canyon University
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