Kasima Washington
Philadelphia
Summary
Dynamic Supervisor with proven success at Flynn O'Hara, enhancing productivity through strategic planning and effective staff management. Skilled in training and mentoring, I improved customer satisfaction and reduced turnover by fostering a positive work environment. Expertise in inventory control and complex problem-solving drives operational excellence and team efficiency.
Overview
10
10
years of professional experience
Work History
Supervisor
Flynn O'Hara
Philadelphia, PA
03.2016 - Current
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored new team members on operational best practices and safety protocols.
- Streamlined workflow processes to enhance productivity and reduce operational delays.
- Coordinated inventory management, ensuring optimal stock levels for efficient service delivery.
- Conducted performance evaluations, providing feedback to improve team effectiveness and morale.
- Implemented staff scheduling systems to optimize workforce allocation during peak hours.
- Monitored compliance with health and safety regulations, fostering a safe working environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
GED -
Olney High
100 Duncannon Street 10.2020
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff discipline
- Schedule development
- Priority management
Timeline
Supervisor
Flynn O'Hara
03.2016 - Current
GED -
Olney High