Kassandra Kneale
Hanover Township
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
17
17
years of professional experience
Work History
Car Salesperson
Car Lotta Credit
06.2020 - Current
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Completed registration paperwork and sales documentation.
Parking Enforcement Officer
Wilkes-Barre City
03.2017 - 05.2020
- Authored detailed tickets for issue tracking.
- Managed ticket transactions.
Customer Service
Blue Cross/Highmark
05.2016 - 03.2017
- Managed high volume of telephone communications.
- Oversaw the execution of healthcare claim processes.
Customer Service
CVS Caremark
09.2015 - 05.2016
- Managed inbound phone communications effectively.
- Handled the organization of medication supplies.
Customer Service
Times Leader
05.2010 - 09.2015
- Managed switchboard operations seamlessly.
- Managed payment procedures.
Waitress
The Dough Company
01.2011 - 05.2013
Sandwich Artist
Subway
05.2010 - 01.2011
Crew Member
McDonald’s
07.2007 - 05.2010
Education
High School - undefined
James M. Coughlin
Skills
- Advanced Microsoft Office Skills
- Cash Handling
- Strategic Communications
- Service Excellence
- Skilled in Microsoft Word Document Creation
- Efficient Task Management
- Customer Service Coordination
- Team player
Timeline
Car Salesperson
Car Lotta Credit
06.2020 - Current
Parking Enforcement Officer
Wilkes-Barre City
03.2017 - 05.2020
Customer Service
Blue Cross/Highmark
05.2016 - 03.2017
Customer Service
CVS Caremark
09.2015 - 05.2016
Waitress
The Dough Company
01.2011 - 05.2013
Customer Service
Times Leader
05.2010 - 09.2015
Sandwich Artist
Subway
05.2010 - 01.2011
Crew Member
McDonald’s
07.2007 - 05.2010
High School - undefined
James M. Coughlin
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