Kassidy Stankiewicz
Upper Chichester,PA
Summary
Dynamic professional with a proven track record at Team Toyota of Glen Mills, excelling in customer service and administrative support. Demonstrated strong organizational skills and computer proficiency, enhancing workflow efficiency and customer satisfaction. Recognized for resolving inquiries promptly and implementing effective document handling practices, contributing to a results-driven environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Team Toyota of Glen Mills
06.2024 - 06.2026
- Managed multi-line phone systems, directing calls to appropriate departments efficiently.
- Processed customer inquiries and complaints, resolving issues promptly to maintain high service standards.
- Utilized dealership management software for accurate record-keeping and data entry tasks.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved workflow by introducing more efficient document handling and organization practices to our team.
Warehouse Worker
Amazon LLC
12.2022 - 05.2024
- Executed outbound fulfillment picking operations utilizing computer screens and scanners to accurately select items from bins that were delivered by AR robots, maintaining a tact time of 8 seconds or less, and handling items up to 60-80 pounds using tote
- Oversaw operation of tote tanks and pallet jacks to enhance efficiency in material handling. Acquired SBRs vest certification upon joining Amazon Robotics in April 2022. Mastered operation of advanced robotic systems to optimize workflow.
- Led initiatives within safety committee starting May 2022, enhancing expertise in PPE protocols, safe lifting strategies, and 5S implementation. Implemented safety measures through active participation in the committee.
- Acquired skills in TDR training and optimized pallet organization for effective loading onto trucks at outbound ship dock.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Assistant Manager
Zumiez Retail
08.2021 - 12.2022
- Assisted in training and mentoring new staff on operational procedures and customer service standards.
- Managed daily store operations, ensuring compliance with company policies and maintaining high service standards.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier Team Lead
Sunoco Gas Station
02.2018 - 01.2020
- Supervised daily operations, ensuring efficient transaction processing from POS systems and customer satisfaction.
- Monitored inventory levels, coordinating with suppliers to ensure stock availability.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed strong relationships with repeat customers through friendly service interactions.
Cashier
Marcus Hook Deli
02.2016 - 02.2018
- Processed customer transactions accurately and efficiently using cash register for cash, check and credit card transactions.
- Built relationships with customers to encourage repeat business.
- (Re-)Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail/ deli environment.
Education
High School Diploma -
Chichester High School
06.2018
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Administrative support
- Computer proficiency
- Team collaboration
Certification
- SBRS certified
- TDR trained
Timeline
Receptionist
Team Toyota of Glen Mills
06.2024 - 06.2026
Warehouse Worker
Amazon LLC
12.2022 - 05.2024
Assistant Manager
Zumiez Retail
08.2021 - 12.2022
Cashier Team Lead
Sunoco Gas Station
02.2018 - 01.2020
Cashier
Marcus Hook Deli
02.2016 - 02.2018
High School Diploma -
Chichester High School