Kassie Wheeler

• Trained and supervised team members to enhance customer service and efficiency.
• Assisted in managing daily store operations and ensuring compliance with company policies.
• Coordinated inventory management and restocked shelves to optimize product availability.
• Developed staff schedules to maintain adequate coverage during peak hours.
• Resolved customer issues promptly to maintain satisfaction and loyalty.
• Monitored cash handling procedures to ensure accuracy and prevent discrepancies.
• Collaborated with the management team on promotional events and marketing initiatives.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Maintained up-to-date knowledge of company products and services.
• Monitored employee attendance records, timekeeping, and payroll information.
• Ensured compliance with safety regulations and company policies.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Resolved conflicts between team members in an effective manner.
• Collaborated with management on developing strategic plans for achieving business goals.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Developed a system for tracking inventory and ordering supplies as needed.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Recruited and trained new employees to meet job requirements.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Assigned work and monitored performance of project personnel.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Organized team activities to build camaraderie and foster pleasant workplace culture.

• Organized closets according to customer specifications.
• Washed windows inside and outside as needed.
• Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
• Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
• Swept, mopped, vacuumed and polished floors of all types.
• Replaced air freshener cartridges when necessary to maintain pleasant odors in the home.
• Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
• Maintained supplies such as paper towels, toilet tissue, soaps.
• Removed lint from carpets using a vacuum cleaner attachment.
• Sanitized doorknobs, light switches and other frequently touched surfaces.
• Swept patios or decks of debris or leaves with a broom or blower.
• Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
• Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
• Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
• Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
• Laundered sheets and other bedding, made beds and fluffed pillows.
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

Restocking shelves

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Helped customers find specific products, answered questions, and offered product advice.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Assisted 50+ daily customers with checkout, answering outstanding questions
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.