Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Awards
Generic

KASTIANI GONZALEZ

Philadelphia

Summary

Dedicated Pediatric Medical Assistant with a solid foundation in pediatric care and extensive hands-on experience in clinical environments. Proven ability to assist with patient examinations and administer vaccinations, ensuring a smooth and comforting experience for young patients. Expertise in patient communication and meticulous medical documentation enhances overall quality of care. Committed to fostering a supportive atmosphere that prioritizes the well-being of children and their families.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pediatric Medical Assistant

Delaware Valley Community Health Inc.
06.2024 - Current
  • Administered vaccinations and medications for timely delivery of essential treatments.
  • Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
  • Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
  • Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
  • Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
  • Increased patient satisfaction by providing compassionate and efficient pediatric care.
  • Enhanced teamwork by providing support to colleagues during busy periods or staff shortages.
  • Improved patient experience with compassionate communication, addressing concerns and providing reassurance to both children and their families.

Call Center Agent

Axion
01.2022 - 01.2023
  • Handle large amounts of call.
  • Listening and assessing to customers’ needs
  • Handling bilingual calls
  • Maintaining customers record

Correctional Officer

George W Hill Correctional Facility
01.2021 - 01.2021
  • Temporary Position
  • Training completed at the George W. Hill Correctional Facility

Customer Service Representative

Rent-A-Center
01.2020 - 01.2021
  • Maintained up-to-date knowledge of product and service
  • Handles customer calls and responded to inquiries about services, product issues, promotions, and billing
  • Worked to address all customer concerns in a timely and effective manner

Registrar

Jefferson Bucks Hospital
01.2019 - 01.2020
  • Greeted patients, visitors, and answered telephones
  • Verified and entered patient information
  • Insurance verification
  • Collected co-pays and other out of pocket expense
  • Prepared electronic medical records
  • Prepared statements for patients of their insurance carrier

Education

Diploma - Medical Assistant Training (CCMA)

Pennco Tech
Bristol, PA
04.2019

Diploma - Business Education

Mercy Career and Technical High School
06.2018

Skills

  • Microsoft Applications
  • Appointment Scheduling
  • Data Entry
  • Financial screening:
  • Collection of Co-pays
  • Review of Benefits
  • Payment arrangements
  • Vital Signs and Triage; Injections
  • Perform 12-Lead Multichannel Electrocardiogram
  • Phlebotomy
  • Medical Records Management: Electronic and Manual
  • Basic Insurance Coding (ICD9, ICD-10, and CPT)
  • Hearing and vision screening
  • Patient care

Certification

  • CCMA
  • CPR/First Aid
  • OSHA10
  • Microsoft Office 2010

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pediatric Medical Assistant

Delaware Valley Community Health Inc.
06.2024 - Current

Call Center Agent

Axion
01.2022 - 01.2023

Correctional Officer

George W Hill Correctional Facility
01.2021 - 01.2021

Customer Service Representative

Rent-A-Center
01.2020 - 01.2021

Registrar

Jefferson Bucks Hospital
01.2019 - 01.2020

Diploma - Business Education

Mercy Career and Technical High School

Diploma - Medical Assistant Training (CCMA)

Pennco Tech

Awards

Distinguished Honor Roll, Reliability, Pennco Program Certification, Triple Crown

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KASTIANI GONZALEZ