Kate Waldron
East Petersburg
Summary
Dynamic Office Manager with over 13 years of experience in effective communication and problem-solving, with a proven track record in managing office budgets and employee relations. Dedicated to fostering positive employee relations and delivering exceptional customer service. Ready to leverage expertise to improve operational efficiency and drive positive workplace culture.
Overview
19
19
years of professional experience
Work History
Office Manager
A Therapeutic Effect
Mountville
01.2013 - Current
- Conducted recruitment process for new hires, including job postings, interviews and reference checks.
- Trained new staff on administrative processes and office policies.
- Created and maintained personnel records, such as hiring documents, vacation time, and payroll data.
- Processed payroll for employees using QuickBooks software.
- Oversaw office budget and ensured timely payment of all bills.
- Maintained precise records of daily financial intake, preparing and delivering weekly bank deposits.
- Provided front desk coverage whenever the receptionist took time off.
- Assisted in the development of policies related to human resources management.
- Managed employee relations issues, facilitating conflict resolution and mediation efforts.
- Addressed all client concerns that needed to be escalated to management and handled with care.
- Oversaw office inventory, executing supply orders, unpacking deliveries, and verifying product accuracy.
- Audited billing statements, verified there were no errors, and sent them out for timely delivery to clients.
- Generated and sent invoices to third parties.
- Maintained accurate records of payments and customer transactions.
- Verified patient insurance information using NaviNet and Availity, and entered data in patient files for accurate record-keeping.
- Submitted pre-authorization requests in a timely manner, and with appropriate documentation as needed.
- Analyzed Explanation of Benefits statements, communicated relevant information with other departments as needed, and uploaded them for the biller to process.
- Regular downloading of ERAs from multiple payor sites, uploading them for the biller to process, and entering them into QuickBooks.
Licensed Massage Therapist
A Therapeutic Effect
Mountville
07.2007 - 07.2016
- Assessed client needs to create personalized treatment plans and techniques.
- Maintained a clean and safe work environment in compliance with health standards.
- Educated clients on self-care practices and wellness strategies for ongoing relief.
- Attended continuing education courses in order to stay up-to-date on best practices in the field.
- Maintained accurate records of all treatments provided to clients.
Education
Licensed Massage Therapist - Massage Therapy
Baltimore School of Massage, York Campus
York, PA06-2007
High School Diploma -
Donegal High School
Mount Joy, PA06-2006
Skills
- Staff training
- Inventory management
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Data entry
- Payroll and budgeting
- Customer service
- Organizational skills
References
References available upon request.
Timeline
Office Manager
A Therapeutic Effect
01.2013 - Current
Licensed Massage Therapist
A Therapeutic Effect
07.2007 - 07.2016
Licensed Massage Therapist - Massage Therapy
Baltimore School of Massage, York Campus
High School Diploma -
Donegal High School