Katelin Wass
Hatboro
Summary
Dynamic professional with three years of diverse experience in customer service and office administration, excelling in fostering positive interactions and efficient operations. Expertise lies in scheduling, effective money management, and delivering exceptional
patient care, ensuring a seamless experience for clients and colleagues alike. Versatile and proactive, adept at thriving in fast-paced environments while maintaining a professional demeanor. Passionate about creating welcoming atmospheres and enhancing
team collaboration, ready to contribute to a vibrant office or restaurant setting. Strong communication and organizational skills facilitate adaptability and problem-solving in any situation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Highpoint Pediatric Dental Associates
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Chiropractic Assistant
Shragher Chiropractic Center
08.2023 - 02.2024
- Therapy (Stim units, Roller Tables)
- Clean office
- Customer Service
- Billing
- Scheduling patient appointments
- Help where needed
Sales Associate
Lowe’s
03.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Server
Ann’s Choice Retirement Community
06.2019 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
No Degree - Exercise Science And Wellness
Montgomery Country Community College
Blue Bell, PA12-2025
High School Diploma -
Hatboro-Horsham Senior High School
Horsham, PA06.2023
Skills
- Excellent People Skills
- Product and Service Sales
- Telephone skills
- Verbal Communication
- Appointment scheduling
- Stocking and Replenishing
- Time Management
- Customer Service
- Money Handling
Certification
American Heart Association HeartSaver CPR AED, Child CPR AED, Infant CPR
Timeline
Receptionist
Highpoint Pediatric Dental Associates
02.2024 - Current
Chiropractic Assistant
Shragher Chiropractic Center
08.2023 - 02.2024
Sales Associate
Lowe’s
03.2023 - Current
Server
Ann’s Choice Retirement Community
06.2019 - 03.2023
No Degree - Exercise Science And Wellness
Montgomery Country Community College
High School Diploma -
Hatboro-Horsham Senior High School
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