Katelyn Curtis
Harrisburg
Summary
Highly motivated and adaptable professional with extensive experience in office administration, team leadership, and event coordination. Strong interpersonal skills, with a focus on managing projects, optimizing workflows, and fostering employee development. Demonstrated success in coordinating logistics, driving customer satisfaction, and managing key operational processes. Seeking to leverage my organizational and leadership experience in the role of Leadership Development Administrator.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
West Shore Home
05.2024 - Current
- Respond to inbound calls and schedule in-home sales appointments.
- Make outbound calls as part of multiple campaigns to generate appointments.
- Enter accurate customer data into Salesforce, ensuring proper follow-up and tracking.
- Coordinate appointment changes with the Confirmation Team and maintain high call productivity standards in Five9.
- Adhere to departmental goals, maintaining strong conversion rates and demo rates.
Manager
Hand and Stone Massage and Facial Spa
01.2020 - 04.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
Senior Spa Associate
Hand and Stone Massage and Facial Spa
01.2018 - 01.2020
- Greeted guests upon arrival and determined their needs.
- Performed administrative tasks, such as answering phones, scheduling appointments, taking payments and handling inquiries.
- Assisted in the maintenance of spa facilities, including break rooms, treatment rooms, and restrooms.
- Maintained an organized work area to ensure a pleasant atmosphere for clients.
- Developed professional relationships with clients to ensure repeat business opportunities.
- Performed receptionist functions such as appointment scheduling and spa tours.
- Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions.
- Managed beginning and end-of-day procedures, as well as shift changes and special projects.
Server
Carrabba’s Italian Grill
03.2016 - 10.2017
- Provided excellent service to each guest
- In depth knowledge of the menu and promotions
- Kept restaurant clean along with a safe work environment
- Delivered food for co workers and answered phone calls when needed.
Education
Some College -
Butler Community College
Andover, KS05.2015
GED -
Valley Center High School
Valley Center, KS05.2012
Skills
- Leadership & Team Management
- Event Coordination & Logistics
- Project Management
- Internal Systems & Database Management
- Employee Training & Development
- Salesforce Experience
- Data Entry & Reporting
- Workflow Optimization
- Advanced MS Office Suite
- Strong Written & Verbal Communication
References
- Kevin McArdle | Former Owner | (267) 574-4468
- Heather Goretsky | Manager | (346) 268-9880
- Carrie Pena | Former Employee | (575) 650-7050
Timeline
Inside Sales Representative
West Shore Home
05.2024 - Current
Manager
Hand and Stone Massage and Facial Spa
01.2020 - 04.2024
Senior Spa Associate
Hand and Stone Massage and Facial Spa
01.2018 - 01.2020
Server
Carrabba’s Italian Grill
03.2016 - 10.2017
GED -
Valley Center High School
Some College -
Butler Community College
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