Katelyn Sell
Mount Wolf
Summary
Highly organized, proactive, and punctual individual with a strong ability to work effectively within team settings. Possessing exceptional time management and organizational skills, eager to apply these qualities in various environments. Currently seeking entry-level opportunities to expand skill set while contributing to company growth. Goal-oriented individual actively pursuing full-time employment. Solid background in communication systems operations, bringing valuable knowledge and experience to the table. Successfully managed complex communication networks, ensuring seamless information flow. Demonstrated proficiency in troubleshooting technical issues and coordinating with cross-functional teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Systems Operations
USAF Air National Guard
02.2024 - Current
- Ensured regulatory compliance by staying informed about industry standards changes in laws affecting systems operations practices.
- Streamlined systems operations by implementing efficient compliance monitoring processes.
- Coordinated with IT specialists to troubleshoot technical issues affecting pharmacy systems operations or end-user experience.
- Improved overall productivity by conducting group workshops focused on advanced features and best practices for systems operations.
- Participated in training programs to expand knowledge of kiln systems operations, safety protocols, and industry trends.
- Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
Pharmacy Technician
Rite Aide Pharmacy
01.2024 - 05.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Nursing Assistant/Medical Receptionist
WellSpan York Hospital
11.2022 - 08.2023
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Improved patient satisfaction by providing compassionate assistance with daily activities.
- Documented patient information and care activities in electronic health record.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Cashier/Beer Garden Representative/Gas Station Attendant
Giant Food Stores
11.2021 - 11.2022
- Established strong lines of communication between departments within the facility, fostering a sense of unity and cooperation towards shared goals.
- Enhanced facility safety by conducting regular security audits and addressing potential risks.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Dottie’s Family Market
07.2020 - 11.2021
- Operated the cash register, collected payments, and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions, and offered product advice
- Met high productivity standards in processing payments for customers
- Learned roles of other departments to provide coverage and keep the store operational
Counter Worker
Angelo’s Pizza and Subs
09.2019 - 02.2020
- Delivered exceptional service by greeting customers, taking orders, and filling each accurately
- Delivered top-quality customer service in a professional manner while managing multiple tasks
- Welcomed and thanked guests to demonstrate appreciation for patronage
Hostess
Manchester Cafe
07.2019 - 09.2019
- Greeted guests and gathered information to seat groups or place them on the waitlist
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests
- Greeted customers, answered questions, and recommended specials, wine, and desserts to increase profits
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions
- Accommodated guests with children and special needs to promote a comfortable dining experience
Education
High School Diploma -
Northeastern High School
Manchester, PA07.2022
Skills
- Work Task Prioritization
- Reliable and Responsible
- Problem Solving
- Analytical Thinking
- Network security and encryption
- Cyber security protocols
- Customer service
- AD rights delegation
Accomplishments
- Successfully managed and performed regular maintenance and updates on servers and systems to ensure optimal performance and security.
- Implemented and maintained network infrastructure, ensuring reliable and efficient connectivity for all users.
- Developed and enforced security policies, conducted regular security audits, and implemented measures to protect against cyber threats
Certification
- Security + CompTIA October 2024
- Systems Operations Cyber Fundamentals USAF July 2024
- Systems Operations USAF November 2024
Training
- Completed a 17-week intensive technical training program in Systems Operations at Keesler Air Force Base, Mississippi.
- Acquired skills in configuring and managing secure network, performing system updates, and implementing cybersecurity measures.
- Earned CompTIA Security+
- Gained hands on experience with routers, switches, and firewalls, ensuring secure and efficient network operations.
- Demonstrated leadership by leading a team of 15 trainees in a finial project, successfully designing and implementing a secure network solution.
Timeline
Systems Operations
USAF Air National Guard
02.2024 - Current
Pharmacy Technician
Rite Aide Pharmacy
01.2024 - 05.2024
Nursing Assistant/Medical Receptionist
WellSpan York Hospital
11.2022 - 08.2023
Cashier/Beer Garden Representative/Gas Station Attendant
Giant Food Stores
11.2021 - 11.2022
Cashier
Dottie’s Family Market
07.2020 - 11.2021
Counter Worker
Angelo’s Pizza and Subs
09.2019 - 02.2020
Hostess
Manchester Cafe
07.2019 - 09.2019
High School Diploma -
Northeastern High School
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