Katelyn Solt
Gilbertsville
Summary
Dynamic professional with a proven track record in small business operations and customer relations. As the Owner of a Doula Agency, I enhanced client satisfaction through exceptional service and relationship building. Previously, as a Shift Manager at Argento’s Pizza, I improved team performance by effectively training staff and resolving customer issues.
Overview
11
11
years of professional experience
Work History
Owner of Doula Agency
Self-employed
01.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Shift Manager
Argento’s Pizza and Family Restaurant
01.2015 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Boyertown Area Senior High
Boyertown, PASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner of Doula Agency
Self-employed
01.2023 - Current
Shift Manager
Argento’s Pizza and Family Restaurant
01.2015 - Current
Boyertown Area Senior High
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