Katerin Balan Arana
Chambersburg
Summary
Dynamic office manager with expertise in optimizing operations at PMI, enhancing workflow and communication. Proven track record in inventory control. Adept at fostering productive environments through strong organizational skills and exceptional customer service. Skilled in developing efficient systems and policies, driving team collaboration and operational excellence.
Overview
14
14
years of professional experience
Work History
Office Manager
PMI
Chambersburg
11.2022 - 01.2026
- Coordinated office operations, ensuring efficient workflow and communication among team members.
- Implemented filing systems, enhancing document retrieval speed and organization.
- Managed supply inventory, optimizing resource allocation and reducing overhead costs.
- Developed and enforced office policies, fostering a productive work environment.
Office Manager
Etter Insurances
Chambersburg, PA
11.2018 - 05.2022
- Managed office supplies inventory, ensuring availability and cost-effectiveness.
- Coordinated schedules for meetings and events, optimizing time management for staff.
- Developed filing systems, enhancing document retrieval efficiency and organization.
- Implemented process improvements, increasing operational workflow and team collaboration.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Customer Sevice
Red Oak Insurance
Chambersburg, PA
01.2013 - 07.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Nutritionist/bilingual Customer Service
WIC
Chambersburg Pa
01.2012 - 01.2013
- Conducted nutritional assessments to develop tailored dietary plans for participants.
- Provided education on healthy eating habits and food choices to improve client outcomes.
- Collaborated with healthcare professionals to support comprehensive care for clients.
- Developed educational materials and resources to enhance participant engagement in nutrition programs.
Education
High School Diploma -
Chambersburg High School
Chambersburg, PA06.2012
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Administrative support
- Clerical support
- Inventory control
- Staff management
- Employee supervision
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
PMI
11.2022 - 01.2026
Office Manager
Etter Insurances
11.2018 - 05.2022
Customer Sevice
Red Oak Insurance
01.2013 - 07.2018
Nutritionist/bilingual Customer Service
WIC
01.2012 - 01.2013
High School Diploma -
Chambersburg High School