Katherine Bartley
Chalfont
Summary
Team-oriented employee with diverse management experience and devotion to bring value to each work environment. Manages employee delegation and customer satisfaction with care and attention to detail. Experienced with turbulent work environments and able to adapt easily to shifting priorities and staffing.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager/ Associate
Aldi US
West Chester & Bluebell
03.2023 - Current
- Managed inventory, admin, and sales floor matters in a store grossing $1.4 million monthly.
- Provided solutions to resolve escalated customer service issues.
- Established customer loyalty with effective complaint management and resolution.
- Kept track of store-specific or district-wide inventory issues to meet store demands, in order to maintain budget, and mitigate loss.
- Delegated employees to efficiently meet consumer and management expectations throughout each shift.
- Assisted in the hiring process by interviewing potential candidates for open positions.
- Secured employee and customer satisfaction through encouraging and understanding management.
Assistant Manager
Manhattan Bagel
Lansdale
10.2018 - 03.2023
- Coordinated employee schedules to provide adequate staff coverage.
- Handled hiring, training, and development efforts.
- Delegated tasks to staff members to maximize productivity.
- Adjusted to multiple demands and shifting priorities in a fast-paced work environment.
- Supervised store cleanliness and presentation.
- Worked closely with the general manager to create strategies for improving sales and customer satisfaction.
- Oversaw cash handling procedures, including opening and closing registers, change orders/safe counts, and confirming daily sales reports.
Education
Bachelor of Arts (B.A.) - Business Management
West Chester University
West Chester, PA05-2026
Skills
- Microsoft Office
- Excel
- Customer Relations
- Workforce management
- Loss prevention
- Staff scheduling
- Inventory management
Timeline
Assistant Store Manager/ Associate
Aldi US
03.2023 - Current
Assistant Manager
Manhattan Bagel
10.2018 - 03.2023
Bachelor of Arts (B.A.) - Business Management
West Chester University
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