Katherine Beisel

Restaurant Manager

Rib Rack Inc

12.2004 - Current

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Improved overall customer satisfaction by implementing new service standards and staff training programs.
Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Oversaw food preparation and monitored safety protocols.
Motivated staff to perform at peak efficiency and quality.