Katherine Clevinger
Malvern
Summary
Dynamic Account Resolution Specialist with a proven track record at ImageFIRST, adept at client relationship building and claims processing. Recognized for enhancing account resolution processes and negotiating payment arrangements, ensuring timely outcomes. Strong organizational skills and a goal-oriented mindset drive success in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Account Resolution Specialist
ImageFIRST
01.2024 - Current
- Resolved customer inquiries related to billing discrepancies and account status
- Collaborated with cross-functional teams to improve account resolution processes
- Analyzed account data to identify trends and recommend process enhancements
- Executed daily follow-ups on outstanding issues, ensuring timely resolutions
- Documented all actions performed and interactions with customers.
- Monitored aging accounts and reached out to customers to discuss payments.
- Negotiated payment arrangements with clients, maintaining strong relationships while safeguarding company interests.
- Maintained high volume of calls and met demands of busy and productive group.
- Researched accounts and completed due diligence to resolve collection problems.
Dental Insurance Coordinator
Healthy Young Smiles
12.2013 - 12.2023
- Managed dental insurance claims processing to ensure timely approvals and payments.
- Coordinated patient benefit verification to enhance service delivery and reduce delays.
- Developed educational materials for patients regarding coverage options and benefits.
- Trained new staff on insurance protocols and software usage for increased efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated monthly billing and posting reports for management review.
- Monitored outstanding invoices and performed collections duties.
Education
Bachelor of Science - Labor And Human Resources
Pennsylvania State University
University Park, PA12-2025
Skills
- Client relationship building
- Claims processing
- Goal-oriented mindset
- Documentation skills
- Goals and performance
- Time management
- Problem-solving
- Customer service
- Multitasking
- Updating customer accounts
- Organizational skills
- Adaptability and flexibility
Timeline
Account Resolution Specialist
ImageFIRST
01.2024 - Current
Dental Insurance Coordinator
Healthy Young Smiles
12.2013 - 12.2023
Bachelor of Science - Labor And Human Resources
Pennsylvania State University