Katherine Hardesty
Lancaster
Summary
Reliable and upbeat Store Manager, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
14
14
years of professional experience
Work History
Store Leader
Carhartt
04.2024 - 01.2025
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Elevated team performance with motivational approach and excellent training abilities.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
Store Manager
Ann Taylor Loft Outlet
09.2010 - 09.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Education
GED -
Solanco
Quarryville, PaSkills
- Store safety
- Store operations
- Team management
- Promotions planning
- Multitasking and organization
- Friendly and positive
- Problem-solving
- Store merchandising
Timeline
Store Leader
Carhartt
04.2024 - 01.2025
Store Manager
Ann Taylor Loft Outlet
09.2010 - 09.2022
GED -
Solanco
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