Katherine Loudon
Lansdale
Summary
Dynamic Hiring Manager with a proven track record at PJW Restaurant Group, excelling in employee recruitment and fostering exceptional customer service. Led innovative recruitment strategies and performance management initiatives, significantly enhancing staff development and guest satisfaction. Intermediate in payroll administration and expert in conflict resolution, adept at driving team performance and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Relationship Associate
Vanguard
Malvern
01.2025 - 02.2025
- Ensured compliance with all relevant policies and regulations when interacting with clients.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Conferred with customers by telephone or in-person to provide information about products or services and take orders.
Hiring Manager
Pjw Restaurant Group
Oaks
02.2022 - 01.2025
- Suggested promotions and wage increases according to employee performance.
- Liaised between management and employees by relaying work information, adjustments, and grievances.
- Handled employee discipline and termination to address policy infractions.
- Assisted in employee recruitment, hiring, and interview processes.
- Developed and maintained job postings, recruitment strategies, and applicant tracking systems.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Resolved customer complaints professionally to maintain positive relationships with guests.
- Managed accounts payable, accounts receivable, and payroll.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Education
High School Diploma -
Springfield Township High School
Erdenheim06-2015
Some College (No Degree) - Business Administration
Millersville University of Pennsylvania
Millersville, PASkills
- Employee recruitment
- Skilled in Candidate Assessment
- Effective Conflict Management
- Performance management
- Payroll administration
- Customer service
- Staff training
- Cash handling
- Workplace communication
- Staff Development
Certification
- RAMP Certified
- ServSafe Certified
Accomplishments
- Developed a well-rounded system for the restaurant to determine staff involvement in required goals set by HR
- Promoted to assistant general manager
References
References available upon request.
Timeline
Client Relationship Associate
Vanguard
01.2025 - 02.2025
Hiring Manager
Pjw Restaurant Group
02.2022 - 01.2025
High School Diploma -
Springfield Township High School
Some College (No Degree) - Business Administration
Millersville University of Pennsylvania
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