Katherine Maldonado
Scranton
Summary
Enthusiastic and professional individual with a pleasant demeanor and a strong commitment to providing exceptional service. Experienced in overseeing schedules, administration, and training with a successful track record in call center environments, customer service management, and team leadership. Seeking a full-time role that provides professional challenges to leverage interpersonal skills, effective time management, and problem-solving expertise. A forward-thinking team leader proficient in efficiently operating departments to meet goals, a proactive and hardworking individual dedicated to continuous operational improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Machinist's Mate
United States Naval Reserves
Scranton
10.2025 - Current
- Maintained accurate documentation of job progress, materials used, and time spent on tasks for effective project management.
- Optimized workflow by effectively organizing work area, resulting in increased productivity levels.
- Developed and maintained comprehensive databases to track project progress and deadlines.
Behavioral Health Technician
Prime ABA Consultants LLC.
Scranton
08.2025 - Current
- Observed, monitored, collected data patient progress and documented and reported changes to the treatment team.
- Implemented individualized treatment plans to enhance patient engagement and progress.
- Cultivated collaborative staff relationships to enhance teamwork and improve client care.
Auxiliary Mechanic
US Navy
09.2019 - 05.2025
- Kept equipment in good working order and performed diagnostic procedures by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Read and interpreted technical documentation.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Waitress
The Viewmont Diner
Dickson City
02.2019 - 09.2019
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Associates - Human Services
Lackawanna College
Scranton, PA05-2027
High School Diploma -
Scranton High School
Scranton, PASkills
- Statistical analysis proficiency
- Performance tracking
- Client interaction
- Teamwork and collaboration
- Problem-solving aptitude
- Strong self-management skills
- Calm under pressure
- Active listening
Certification
Certified HVAC Technician, 03/14/22
Volunteer Experience
Communicated with staff members to stay informed about volunteer opportunities and events. Represented organization positively and professionally while providing community with much-needed services. Navy achievement medal was awarded for assisting in achieving USS William P. Lawrence DDG110 a United States Navy vessel their first battle E ribbon. Undergoing a series of inspections resulting in overall success and allowing the vessel to deploy., 06/01/19
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
Accomplishments
The Navy & Marine Corps Achievement Medal (NAM)
Timeline
Machinist's Mate
United States Naval Reserves
10.2025 - Current
Behavioral Health Technician
Prime ABA Consultants LLC.
08.2025 - Current
Auxiliary Mechanic
US Navy
09.2019 - 05.2025
Waitress
The Viewmont Diner
02.2019 - 09.2019
Associates - Human Services
Lackawanna College
High School Diploma -
Scranton High School