Katherine Phillips
Claysville
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Assistant Manager
9Yards Golf Lounge
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Sorted documents and maintained organized filing process.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Togo Specialist
Olive Garden
03.2022 - 11.2023
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Greeted customers and answered inquiries regarding menu items and specials.
Cook
Springhouse
10.2016 - 03.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Seasoned and cooked food according to recipes or personal judgment and experience.
VMI Specialist
Tri State Supply
01.2019 - 07.2020
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Developed and managed relationships with key clients and partners to drive growth.
- Collected, arranged, and input information into database system.
Education
Cosmetology
Tony & Guy
11.2022
Mcguffey
2017
Skills
- Order Processing
- Customer Service
- Payment Processing
- Account Retention
- Customer Needs Assessment
- Marketing
- Quotes and Sales
- Client Retention
- Team leadership
- Staff training and development
- Microsoft Word
Timeline
Assistant Manager
9Yards Golf Lounge
05.2024 - Current
Togo Specialist
Olive Garden
03.2022 - 11.2023
VMI Specialist
Tri State Supply
01.2019 - 07.2020
Cook
Springhouse
10.2016 - 03.2022
Mcguffey
Cosmetology
Tony & Guy
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